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Blog Posts
AI and CX Strategy in 2024: Event recap

AI and CX Strategy in 2024: Event recap

Realigning CX for Purpose-Driven Hybrid Shoppers

Realigning CX for Purpose-Driven Hybrid Shoppers

CX & EX Reimagined: Driving Customer Loyalty and Employee Wellbeing through Genesys and Microsoft Integrations

CX & EX Reimagined: Driving Customer Loyalty and Employee Wellbeing through Genesys and Microsoft Integrations

Integrate Contact Centre and CRM for Personalised CX

Integrate Contact Centre and CRM for Personalised CX

CX Translate Boosts Cross-Border Contact Centres

CX Translate Boosts Cross-Border Contact Centres

Local Government CX Roundtable – Key Takeaways

Local Government CX Roundtable – Key Takeaways

Redesigning CX from the Ground Up

Redesigning CX from the Ground Up

Maximising CX Value Through AI-Driven Digital Engagement

Maximising CX Value Through AI-Driven Digital Engagement

Revamping CX with Genesys-Microsoft Integration

Revamping CX with Genesys-Microsoft Integration

Spotlight on Local Government – Where is CX heading for citizens?

Spotlight on Local Government – Where is CX heading for citizens?

Pages

Contact Centre & CX for Retail

CX Vizz

CX Translate for Genesys Cloud

CX Translate Demonstration- Video

Video: Local Government CX Roundtable: Managing the current economic crisis through the lens of Customer Service

VoxivoCX

Multi-Cloud Networking

Secure Service Edge

Our Partners - Juniper Networks

Customer Experience

Data and AI

What we do

Compliance Cloud

Retail

Service Management Consultancy

Microsoft Teams Telephony

Virtual Workspace Health Check

Our Partners - Genesys

Helpdesk Services

Home

AI Chatbot

Workforce Optimisation

Contact Centre as a Service

Digital Customer Engagement

Managed Cloud Contact Centre

Managed Service Maximise your contact centre investment and let us worry about the details. Hear from our Managed Service leads about the benefits of utilising our Managed Service offering.

Contact Centre Transformation

Zendesk

Genesys Cloud

BPOs/Outsourcers

Local Government

Microsoft 365

Mobile Device Management (MDM)

PCI Compliance

Voxivo & Voxivo for Teams

Kerv Experience

Solutions Overview

Company News

CX Translate Now Supporting Emails Alongside Messaging Chats

Case Study

CX and Digital Transformation within the Public Sector

A Local Government Story - Through CX Practitioners' Eyes

PeopleScout Transforms CX and Productivity with Cloud Communications

Skipton Building Society Builds the Future Brick by Brick Along a Measured Path

Atom bank Paves the Way for a Digital Future in Banking

PureGym Solves Peak Demand Challenges with Digital and AI

335% Increase in Delivery for Cyber Security Team in Oil and Gas

Please note: Kerv Consult was recently rebranded from Monochrome Consultancy when it joined the Kerv Group. This project was delivered at a point when the team was known as Monochrome Consultancy.

Barnsley Leisure's Digital Transformation for Community

Kerv’s guidance and professional services have been invaluable to the implementation of the new systems. Their project management skills have helped deliver one of the best installations that I can remember. From the outset, Kerv was active in the build of the system, dealing with the detail of things like adding DDIs and extensions. Practical […]

Event

CX Strategy Event: Accelerating your Customer Experience with AI & Data

Local Government CX Roundtable: Transforming your Digital Citizen Experience with AI

Customer Experience Re-imagined: Utilising AI, Digital & Data to Elevate your CX Strategy

Why CX Personalisation & Empathy is Key to Success

Top Customer Experience (CX) Trends in 2021

Introducing CX Translate

Whitepapers

Top 5 CX Trends in 2024

Data Driven Customer Experience (CX)

The Top CX Trends for 2022

Enhance CX: Engage Customers on Preferred Channels

Focusing on Employee Engagement and Performance Matters

2023 Contact Centre Buyer's Guide

Top Customer Experience Trends and Predictions for 2023

Coming of Age for Artificial Intelligence (AI) in the Contact Centre

Gamification: Boost Agent Effectiveness & Contact Centre Efficiency

Personalisation and Empathy - Key to Contact Centre Futures

Video

Highlights from the CX Strategy Event March 2024

What did we cover at the event? Kerv, Skipton Building Society, Utility Warehouse, Genesys and Microsoft experts gathered at the iconic Tower of London to showcase how companies can elevate their CX strategies by utilising AI, Digital and Data strategies and implement data-driven empathetic customer experiences. Watch the highlights reel to find out what we […]

CX Re-Imagined: Elevating your CX Strategy through AI, Data and Digital at the Tower of London

What did we cover at the event? Kerv, PureGym, Genesys and Microsoft experts gathered at the iconic Tower of London to showcase how companies can elevate their CX strategies by utilising AI to implement data-driven empathetic customer experiences. Watch our video to find out what we covered at the event. Get in touch with us […]

Revolutionising CX Event at Imperial War Museum Manchester

What did we cover at the event? Kerv, Genesys and Microsoft experts gathered at the Imperial War Museum in Manchester to showcase how companies can transform their CX using AI, Data and Digital. Watch our event video to hear our client, Damian Hall, from Vision Direct talk about their CX and digital transformation journey with […]

Revolutionising CX Event at London Zoo

What did we cover at the event? Kerv, Genesys and Microsoft experts gathered at London Zoo to showcase how companies can transform their CX using AI, Data and Digital channels. We showcased this by showing the deep integration between Genesys Cloud and the Microsoft Stack (Teams, Dynamics 365, Power BI). We also heard from our […]

Rethinking CX Event at Imperial War Museum London

What did we cover at the event? Kerv (previously known as Foehn), Genesys, Arvato, and Microsoft experts gathered at the Imperial War Museum in London to discuss how companies could reimagine their CX strategies post-pandemic and keep up with consumer demands. Watch our event video to hear how our client, Arvato, adapted to the dramatic […]

Meet the Genesys Cloud Project Implementation Team

Introducing the team! Our Kerv Experience project team are the brains behind all the successful Genesys projects we have under our belts. As Gary Muchmore, Operations Director says, ‘(CX project implementation) is not something a customer undertakes every day, but it’s something we do every day.’ Take a peek behind the scenes at the remarkable […]

Life at Kerv as a Professional Services Engineer

Introducing Sam, Kerv Experience’s Professional Services Engineer… Sam began as an apprentice in 2016 and grew with the company to become a Professional Services Engineer at Kerv Experience, implementing Genesys Cloud and working hard to make customers happy! Learn more about Sam’s professional development at Kerv here. To discover more about what it means to […]

Life at Kerv as a Principal Solutions Consultant

Meet Sean, Kerv Experience’s Principal Solutions Consultant Want to gain insights into Life at Kerv? Explore our engaging video showcasing Sean, our committed Principal Solutions Consultant at Kerv Experience. When Sean isn’t creating music with his friends, he dedicates his time to assisting Kerv Experience customers with their CX strategy and providing customised demonstrations. Sean […]

Worth Digital

is now part of Kerv

In a continued effort to ensure we offer our customers the very best in knowledge and skills, Kerv has acquired Worth Digital.