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About Kerv
We’re a purpose-led cloud and digital services organisation with a mission to harness the power of technology for the good of our people, our customers, our society and our planet. Our unique go-to-market strategy offers a suite of cloud-led enterprise software applications, consulting services, communication compliance, cloud networking, information security, CX contact centre services, software […]
Case Study
Barnsley Leisure's Digital Transformation for Community
Kerv’s guidance and professional services have been invaluable to the implementation of the new systems. Their project management skills have helped deliver one of the best installations that I can remember. From the outset, Kerv was active in the build of the system, dealing with the detail of things like adding DDIs and extensions. Practical […]
Event
Whitepapers
Podcast
Atom bank's Path to CX Excellence | The CX Factor Podcast
The CX Factor: A Deep Dive into Customer Experience Welcome to The CX Factor, a podcast that explores the intricacies of customer experience (CX) from the perspective of those who know it best – our customers. Join us as we interview Kerv Experience clients, delving into their unique journeys, challenges, and triumphs in the realm […]
Video
Highlights from the CX Strategy Event October 2024
What did we cover at the event? Kerv, PureGym, Mi Hub, Genesys and Microsoft experts gathered at the impressive Royal Armouries Museum in Leeds to showcase how companies can elevate their CX strategies by utilising AI, Digital and Data strategies and implement data-driven empathetic customer experiences. Watch the highlights reel to find out what we […]
Highlights from the CX Strategy Event March 2024
What did we cover at the event? Kerv, Skipton Building Society, Utility Warehouse, Genesys and Microsoft experts gathered at the iconic Tower of London to showcase how companies can elevate their CX strategies by utilising AI, Digital and Data strategies and implement data-driven empathetic customer experiences. Watch the highlights reel to find out what we […]
CX Re-Imagined: Elevating your CX Strategy through AI, Data and Digital at the Tower of London
What did we cover at the event? Kerv, PureGym, Genesys and Microsoft experts gathered at the iconic Tower of London to showcase how companies can elevate their CX strategies by utilising AI to implement data-driven empathetic customer experiences. Watch our video to find out what we covered at the event. Get in touch with us […]
Revolutionising CX Event at Imperial War Museum Manchester
What did we cover at the event? Kerv, Genesys and Microsoft experts gathered at the Imperial War Museum in Manchester to showcase how companies can transform their CX using AI, Data and Digital. Watch our event video to hear our client, Damian Hall, from Vision Direct talk about their CX and digital transformation journey with […]
Revolutionising CX Event at London Zoo
What did we cover at the event? Kerv, Genesys and Microsoft experts gathered at London Zoo to showcase how companies can transform their CX using AI, Data and Digital channels. We showcased this by showing the deep integration between Genesys Cloud and the Microsoft Stack (Teams, Dynamics 365, Power BI). We also heard from our […]
Rethinking CX Event at Imperial War Museum London
What did we cover at the event? Kerv (previously known as Foehn), Genesys, Arvato, and Microsoft experts gathered at the Imperial War Museum in London to discuss how companies could reimagine their CX strategies post-pandemic and keep up with consumer demands. Watch our event video to hear how our client, Arvato, adapted to the dramatic […]
Meet the Genesys Cloud Project Implementation Team
Introducing the team! Our Kerv Experience project team are the brains behind all the successful Genesys projects we have under our belts. As Gary Muchmore, Operations Director says, ‘(CX project implementation) is not something a customer undertakes every day, but it’s something we do every day.’ Take a peek behind the scenes at the remarkable […]
Life at Kerv as a Professional Services Engineer
Introducing Sam, Kerv Experience’s Professional Services Engineer… Sam began as an apprentice in 2016 and grew with the company to become a Professional Services Engineer at Kerv Experience, implementing Genesys Cloud and working hard to make customers happy! Learn more about Sam’s professional development at Kerv here. To discover more about what it means to […]
Life at Kerv as a Principal Solutions Consultant
Meet Sean, Kerv Experience’s Principal Solutions Consultant Want to gain insights into Life at Kerv? Explore our engaging video showcasing Sean, our committed Principal Solutions Consultant at Kerv Experience. When Sean isn’t creating music with his friends, he dedicates his time to assisting Kerv Experience customers with their CX strategy and providing customised demonstrations. Sean […]
