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Please note: Kerv Consult was recently rebranded from Monochrome Consultancy when it joined the Kerv Group. This project was delivered at a point when the team was known as Monochrome Consultancy.

Kerv’s guidance and professional services have been invaluable to the implementation of the new systems. Their project management skills have helped deliver one of the best installations that I can remember. From the outset, Kerv was active in the build of the system, dealing with the detail of things like adding DDIs and extensions. Practical […]

The CX Factor: A Deep Dive into Customer Experience Welcome to The CX Factor, a podcast that explores the intricacies of customer experience (CX) from the perspective of those who know it best – our customers. Join us as we interview Kerv Experience clients, delving into their unique journeys, challenges, and triumphs in the realm […]

The CX Factor: A Deep Dive into Customer Experience Welcome to The CX Factor, a podcast that explores the intricacies of customer experience (CX) from the perspective of those who know it best – our customers. Join us as we interview Kerv Experience clients, delving into their unique journeys, challenges, and triumphs in the realm […]

The CX Factor: A Deep Dive into Customer Experience Welcome to The CX Factor, a podcast that explores the intricacies of customer experience (CX) from the perspective of those who know it best – our customers. Join us as we interview Kerv Experience clients, delving into their unique journeys, challenges, and triumphs in the realm […]

In this episode, we delve into the practical applications of generative AI with real-world examples from industry experts. Host Rufus Grigg is joined by special guests Kyle Ansari, David Groves, and Dawn Kelso, who share their experiences in deploying AI systems that are operational and impactful. Whether you’re a tech enthusiast, a business leader, or […]

In this episode, we explore into the transformative power of generative AI in the realm of customer experience. Join us as we discuss the capabilities of AI and how it is reshaping the way businesses interact with their customers. Key Highlights: Key AI Capabilities: Discover the key features of generative AI that make it a […]

What did we cover at the event? Kerv and Genesys experts gathered at the impressive Tower of London, alongside two of our customers to clearly demonstrate how companies can elevate their CX strategies by utilising AI and Digital strategies to implement data-driven empathetic customer experiences and achieve amazing results. Watch the highlights reel to find […]

What did we cover at the event? Kerv, PureGym, Mi Hub, Genesys and Microsoft experts gathered at the impressive Royal Armouries Museum in Leeds to showcase how companies can elevate their CX strategies by utilising AI, Digital and Data strategies and implement data-driven empathetic customer experiences. Watch the highlights reel to find out what we […]

What did we cover at the event? Kerv, Skipton Building Society, Utility Warehouse, Genesys and Microsoft experts gathered at the iconic Tower of London to showcase how companies can elevate their CX strategies by utilising AI, Digital and Data strategies and implement data-driven empathetic customer experiences. Watch the highlights reel to find out what we […]

What did we cover at the event? Kerv, PureGym, Genesys and Microsoft experts gathered at the iconic Tower of London to showcase how companies can elevate their CX strategies by utilising AI to implement data-driven empathetic customer experiences. Watch our video to find out what we covered at the event. Get in touch with us […]

What did we cover at the event? Kerv, Genesys and Microsoft experts gathered at the Imperial War Museum in Manchester to showcase how companies can transform their CX using AI, Data and Digital. Watch our event video to hear our client, Damian Hall, from Vision Direct talk about their CX and digital transformation journey with […]

What did we cover at the event? Kerv, Genesys and Microsoft experts gathered at London Zoo to showcase how companies can transform their CX using AI, Data and Digital channels. We showcased this by showing the deep integration between Genesys Cloud and the Microsoft Stack (Teams, Dynamics 365, Power BI). We also heard from our […]

What did we cover at the event? Kerv (previously known as Foehn), Genesys, Arvato, and Microsoft experts gathered at the Imperial War Museum in London to discuss how companies could reimagine their CX strategies post-pandemic and keep up with consumer demands. Watch our event video to hear how our client, Arvato, adapted to the dramatic […]

Introducing the team! Our Kerv Experience project team are the brains behind all the successful Genesys projects we have under our belts. As Gary Muchmore, Operations Director says, ‘(CX project implementation) is not something a customer undertakes every day, but it’s something we do every day.’ Take a peek behind the scenes at the remarkable […]

Introducing Sam, Kerv Experience’s Professional Services Engineer… Sam began as an apprentice in 2016 and grew with the company to become a Professional Services Engineer at Kerv Experience, implementing Genesys Cloud and working hard to make customers happy! Learn more about Sam’s professional development at Kerv here. To discover more about what it means to […]

Meet Sean, Kerv Experience’s Principal Solutions Consultant Want to gain insights into Life at Kerv? Explore our engaging video showcasing Sean, our committed Principal Solutions Consultant at Kerv Experience. When Sean isn’t creating music with his friends, he dedicates his time to assisting Kerv Experience customers with their CX strategy and providing customised demonstrations. Sean […]