Consultancy: Measurable Service Improvements

Services to make your customers rave about

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OVERVIEW

Improving your services in ways that matter

You are the expert when it comes to your services, but it can be difficult to identify critical issues or make great services even better. That’s where we come in.

 

Our team of dedicated consultants will work with you to identify opportunities, address service issues and ultimately improve your services in ways that are most meaningful to you and your customers.

 

At Kerv Consult, we believe that good relationships are built on trust. We want to be your trusted advisors, not just another company selling you services. To build that trust, we start by getting to know you, your service and your priorities. This allows us to propose the right approach for you, and one that will take your service to the next level.

The Kerv Difference

Our approach is simple: we collaborate to understand your service, identify opportunities and define the most suitable approach for your needs.

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Tailored to What You Need

We take the time to understand your organisation and service, then support you to make tangible improvements that are felt by your customers and your team. Our blended team works flexibly to ensure you have access to the right skills at the right time, without having to bring on a large team full-time.

 

Access to Expertise and Skills You Need

We have a team of consultants from service management professionals through to project managers and implementation specialists. This means we can help you identify key opportunities and actually implement changes with you, while also driving a culture of service excellence.

 

Certified Best Practices

We are certified in a range of best practices and approaches such as ITIL, Six Sigma and Lean. We don’t propose a one-size-fits-all approach, instead we apply our skills to deploy key elements in a way that benefits you and your customers the most.

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Customer Satisfaction (CSAT) score for the Harrow IT Service the month that we concluded our engagement

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increase in self service across Serco’s Shared Services following a SIAM Transformation we led

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Over £40m of cost removed from services delivered by our customers as a result of our service management consultancy

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Resources

From our world to yours

From our world to yours

How Buckinghamshire NHS Trust Sped Up Their Service

From our world to yours

How London Borough of Harrow Council Transformed their IT Service

From our world to yours

Beginners Guide to Risk Management

From our world to yours

Handover Should be a Handshake, Not a Checklist

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Worth Digital

is now part of Kerv

In a continued effort to ensure we offer our customers the very best in knowledge and skills, Kerv has acquired Worth Digital.