Contact us
mobile customer experience government contact centre cx microsoft
mobile customer experience government contact centre cx microsoft

Home / Insights / UCL's Drive for CX Modernisation

UCL's Drive for CX Modernisation | The CX Factor Podcast

You are currently viewing a placeholder content from Default. To access the actual content, click the button below. Please note that doing so will share data with third-party providers.

Unblock content
More Information

The CX Factor: A Deep Dive into Customer Experience

Welcome to The CX Factor, a podcast that explores the intricacies of customer experience (CX) from the perspective of those who know it best – our customers. Join us as we interview Kerv clients, delving into their unique journeys, challenges, and triumphs in the realm of CX.

For the second episode we are joined by UCL a London based university, on a journey through their CX priorities, transformation and future plans featuring Ian Calkin, Platform Service Owner.

Key highlights:

  • Recent changes for UCL
  • Top CX priorities
  • What’s improved?
  • UCL AI ambitions
  • How was A Level results day different in 2024?
  • What’s next?

Enjoyed this podcast? Listen to some more!

You might also be interested in

blog

Reflections from the Emergency Tech Show with Microsoft at the NEC
blog

When the Council Can’t Answer the Phone: Why Public Sector Contact Centres...
Events

The Nonprofit Roadmap to Responsible AI at Charity Digital Conscious AI Summit
blog

NHS Digital Transformation: In Conversation with Tom Brown, CTO, Worcestershire Acute Hospitals...
blog

Why NHS Digital Transformation Must Start with Bottlenecks, Not Big Technology
Events

From Trusted Data to Trusted AI at Charity IT Leaders Annual Conference
blog

Doing More with Less Shouldn’t Mean Doing Worse
Events

The Intelligent Fundraiser: Balancing Technology and Human Connection
Events

Protected: Building Frontier Firms Together
Events

From Trusted Data to Trusted AI at TechSmart 2026

Worth Digital

is now part of Kerv

worth & kerv collab

In a continued effort to ensure we offer our customers the very best in knowledge and skills, Kerv has acquired Worth Digital.

Netwrx

is now part of Kerv

netwrx-popup

In a continued effort to ensure we offer our customers the very best in knowledge and skills, Kerv has acquired Netwrx.

Inciper

is now part of Kerv

In a continued effort to ensure we offer our customers the very best in knowledge and skills, Kerv has acquired Inciper.