Atom bank's Path to CX Excellence | The CX Factor Podcast

Click on the button to load the content from player.ausha.co.

Load content

The CX Factor: A Deep Dive into Customer Experience

Welcome to The CX Factor, a podcast that explores the intricacies of customer experience (CX) from the perspective of those who know it best – our customers. Join us as we interview Kerv Experience clients, delving into their unique journeys, challenges, and triumphs in the realm of CX.

For the first episode we are joined by Atom bank on a journey through their CX priorities, transformation and future plans featuring Ben Evans, Customer Support Manager and Emily Callander, Configuration Specialist.

Key highlights:

  • CX priorities – making it easy to do business with Atom
  • Using customer insights to empower and enthuse agents
  • Taking control with the Genesys platform
  • Digital contact centres – are you a robot?
  • Using AI as a support, not a front door
  • What’s next?

Interested in learning more? Read the Atom bank case study.

You might also be interested in

blog

Reflections from the Emergency Tech Show with Microsoft at the NEC

blog

Simplifying Consumer Duty obligations by design: Linking CX and Operations using AI

blog

Responsible AI & Cybersecurity: What You Need to Know

Events

Set Your Nonprofit Technology Transformation Up for Success

blog

You’re in Control: Why Our No-Vendor Lock-In Approach is a Game-Changer for...

Company News

Fibrus Networks takes bronze at ECCCSA 2024

Company News

Skipton Group Wins Top Honours at European Customer Service Awards

blog

Membership: Why User Experience Design is Key to Attracting New and Younger...

Podcasts

Responsible AI – AI with a Conscience | Episode 4 | Learning...

Podcasts

Applications of Generative AI in Customer Experience | Episode 3 | Learning...

Worth Digital

is now part of Kerv

In a continued effort to ensure we offer our customers the very best in knowledge and skills, Kerv has acquired Worth Digital.