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Customer Experience Re-imagined: Utilising AI, Digital & Data to Elevate your CX Strategy

  • Date
    Thu 27th April 2023
  • Time
    09:30 - 12:30
  • Event Type
    In-person
  • Location
    The Reveller, Tower of London, Historic Royal Palaces, London.

THIS EVENT HAS PASSED BUT YOU CAN STILL WATCH IT ON-DEMAND

Join us at the Tower of London for our event to learn how companies can reimagine their Customer Experience (CX) with the right blend of AI, digital channels and data.

Why Attend

Discover how you can create a better CX by joining us on the day to:

  • Hear how you can utilise AI to implement data-driven empathetic experiences with Genesys and Microsoft.
  • Learn how to develop customer empathy, personalisation and improve digital customer engagement.
  • See Genesys Cloud CX in action.
  • Hear first-hand from an organisation on their CX transformation journey.
  • See a live demonstration of the integration between Genesys Cloud CX and the Microsoft Stack (Microsoft Teams, Dynamics 365, Power BI and Power Platforms).

Agenda

Breakdown of the day

  • 9.30am: Tea, Coffee & Welcome.
  • 9.45am: The Kerv Vision: The current CX and EX trends we are seeing in the market.
  • 10.05am: Genesys Keynote: The role Genesys Cloud plays in developing digital customer engagement, empathy and personalisation.
  • 10.25am: PureGym’s CX Transformation Story – the challenges, outcomes and lessons learnt.
  • 10.40am: Break
  • 11.00am: Discover the Genesys and Microsoft stack integration capabilities:
    • A live Genesys Cloud CX demo.
    • The role AI, digital and data plays in delivering an empathetic customer experience: linking Genesys Cloud with Microsoft Teams, Dynamics 365 and Power BI to gain powerful data insights.
  • 12.00pm: Q&A panel discussion – your questions answered.
  • 12.30pm: Lunch & optional tour of the Historic Royal Palaces inside the Tower of London.

Speakers

Jas Bansal

Head of Marketing, Kerv Experience

Rufus Grig

Chief Technology & Strategy Officer, Kerv Group

EJ Cay

VP UKI, Genesys

Sean Lindsay

Senior Principal Solutions Consultant, Kerv Experience

Paul Cox

Senior CX Consultant, Kerv Experience

Will Dorrington

Chief Technology Officer

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