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CX & Contact Centre

Helping you stay ahead by delivering exceptional digital customer experience to your customers through the deployment of cloud, digital and AI technologies, empowered people.

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overview

Delight every customer, every day

Happy customers are brilliant for your business.

We’ve got the skills to help you deliver exceptional CX every day – empowering your people through cloud, digital and AI technologies.

Services we offer

The services, tools and technology to enable you to provide exceptional digital customer experiences

Genesys Cloud

As a Genesys Gold Partner and twice EMEA Cloud Partner of the Year, Kerv Experience helps you get the most value from the industry’s leading all-in-one contact centre solution.

Contact Centre as a Service

Our deep expertise helps you completely personalise contact centre customer experience, improve customer insights, reduce effort with seamless integrations and automation and to deliver amazing service.

Contact Centre Transformation

Omni-channel contact centre transformation will take the power of the cloud, AI, data and insights to empower your agents to delight your customers.

Managed Cloud Contact Centre

Managed Cloud Contact Centre is a fully managed service that takes implementation, operation and continual improvement off your to-do list and onto ours.

CX Translate

CX Translate translates conversations with customers in real-time in Genesys Cloud. It helps you provide great customer service in any language, from any country, any time.

CX Vizz

Using well known BI tools and industry standard products like Grafana and PowerBI, CX Vizz allows the user to leverage their existing skillsets without having to learn a new platform.

AI Chatbot

AI powered chatbots can provide significant service at all times of day and night – answering questions, completing transactions and triaging more complex requests.

Workforce Optimisation

Engaged, motivated employees are fundamental to your customers’ experiences – they deserve a great experience from you too.

Voxivo CX

Designed for amazingly fast agent adoption and great value, this cloud contact centre enhancement to Voxivo has all the features you need to boost efficiency.

PCI Compliance

Our omni-channel PCI DSS compliant payment products enable transactions without card data entering your environment. So there’s no chance of a data breach.

Zendesk

When you want to support, design and improve customer relationships, Kerv and Zendesk customer service software deliver results.

why kerv

Genuine expertise. World-class tech. Exceptional customer outcomes.

 

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Empowering experts
Deep expertise in the latest tech solutions and vast experience with diverse clients means we deliver CX tailored to your teams and customers.

 

Transformative Tech
CX can drive your digital transformation, with innovative and compliant ways to increase lifetime customer value across web, mobile and social. AI-powered chatbots and predictive routing provide satisfaction at every touchpoint.

 

Seamless experiences
Deep software skills mean we can integrate applications, data, processes, networks and channels. This empowers your workers (including remote and hybrid) and creates seamless customer experiences.

Got any questions?

“With Kerv Experience’s help, we have accelerated our transformation plan and this has helped to improve the quality, speed, and effectiveness of our services. With these gains, we’ve been able to truly transform our services, enabling successful transformation for our clients.”

Steven Miller
Head of IT | Design and Automation, Arvato
insights

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Worth Digital

is now part of Kerv

In a continued effort to ensure we offer our customers the very best in knowledge and skills, Kerv has acquired Worth Digital.