Outsourced Service Desk

A flexible service desk, tailored to you

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Overview

At Kerv, we understand that every business is setup differently and has unique IT requirements.

That’s why we offer flexibility with our outsourced service desk to suit your specific needs. Our service desk offers seamless support for your IT function, whether you require a fully managed helpdesk or an extension to your existing team. Plus, our service desk is powered by ServiceNow, the industry leader, simplifying your workload and enhancing your productivity.

Video

Introducing Kerv’s Managed Services – Paul Coyle

Watch Paul Coyle, Operations Director, talk you through Kerv’s helpdesk services – from a full managed service to 3rd line support.

Kerv Difference

Customised helpdesks – whatever the scale and complexity

Flexibility

Whether you need full help desk or specialist support for a particular IT niche, we’ve got you covered.

 

Powered-by ServiceNow

Leveraging the power of ServiceNow, our service desk delivers unmatched efficiency and ease to ensure optimal performance.

 

24/7/365

We understand that IT issues don’t follow a schedule. That’s why our team is available 24/7 to provide you with assistance whenever you need it.

Got any questions?

Fully managed or specialist services – your customised choice

Resilient IT service desk

Every aspect of your IT estate managed to maximise update and service delivery.

Dedicated service delivery manager

One expert focused on your success.

24/7 server and device monitoring

Perpetual peace of mind.

Full accountability for IT systems and apps

We handle everything for you – including vendor management.

Patching and backup management

Protect your data and systems with regular patches and backups.

Outstanding customer service and end-user support

An expert adviser – always on hand when you need us.

Specialised services

Health checks

Our consultants provide a full health check and audit every 6-12 months to monitor your systems and make recommendations.

Statistics and reporting

Want to unlock savings and reveal room for improvement? Get granular details on system performance and stability, with metrics on everything from error reporting to capacity planning.

Periodic environment checks

Daily, weekly or monthly checks for your mission-critical applications.

Patch management

Bespoke patch management services that mitigate threats, bugs and performance issues.

Product roadmap and strategy sessions

Empower yourself with expert knowledge on avoiding the pitfalls of working with soon-to-be obsolete technology and the benefits of operating on current systems.

User-experience monitoring/reporting

Our priority is that your end users have the best experience possible, with little or no downtime. We use tools like Lakeside SysTrack to ensure user experience remains optimised over time.

Case studies

Case studies

13 Ways to Save Money When Using Microsoft…

Got any questions?

Accreditations & Awards

We know what we’re doing.

At Kerv, we believe peace of mind is non-negotiable. That’s why we don’t just follow ITIL’s best practices, we embrace them. Plus, we’ve got a whole bunch of accreditations, standards, and designations to back up our expertise. So, rest easy knowing your tech is in good hands with us.

  • ISO 27001
  • ISO 27701
  • ISO 9001
  • Cyber essentials
  • Prince 2, SCRUM and Agile
  • G-Cloud
  • Microsoft Designations: Azure Infrastructure, Azure Data & AI, Azure Digital &App Innovation, Business Applications

Got any questions?

featured insights

From our world to yours

From our world to yours

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FAQs

An outsourced IT service desk is managed by a third-party provider. This is a popular option for businesses that want to reduce costs, increase efficiency, or access specialised expertise. Outsourcing the service desk frees up internal resources and allows businesses to focus on its core offerings. Typically, outsourced service desks offer the same services as in-house service desks, with additional services such as proactive monitoring and reporting.

An outsourced service desk typically offers a range of IT support services, including incident resolution, service request management, and knowledge management. Additionally, service desk providers may offer proactive monitoring, reporting, and analytics to enhance IT performance. Often, the an outsourced service desk will also provide support for software applications, hardware issues or network problems.

Using an outsourced service desk for your business can provide a range of benefits. These include cost savings, improved service quality, 24/7 support, access to a wider pool of technical expertise, and scalability to handle fluctuations in demand. Additionally, outsourcing can free up internal resources for core business functions.

Choosing a service desk provider requires consideration of several factors, including their expertise, pricing, service level agreements, and security protocols. It’s important to evaluate against existing reviews and ability to meet your business needs, but also against wider elements such as organisational alignment and sustainability credentials.

Outsourcing your service desk can benefit your business if you have limited in-house IT resources or expertise, experience high ticket volumes, or require 24/7 support coverage. Additionally, outsourcing your service desk can provide cost savings, improved employee satisfaction, and access to specialised technical expertise.

An outsourced service desk typically provides technical expertise and support for a wide range of IT issues. This includes hardware and software troubleshooting, network and connectivity problems, password resets, system configurations, and software installations.

Speak to an expert

At Kerv, we’re all about finding solutions to your IT challenges. Our flexible service desk is designed to help your business operate with excellence. So, why not take the first step and give us a call?

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