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Whitepaper
Engage CX: Engage Customers on Preferred Channels
Getting to grips with digital channels
This white paper considers some of the advantages and hidden challenges of moving from voice-only to omni-channel provision. It uses Genesys Cloud to show how an integrated platform with intelligent automation can greatly enhance the customer experience.
![](https://kerv.com/app/uploads/2022/04/improve-the-customer-experience-819x1024.png)
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