CX Administrator & Agent Control
Permission-Based Access
There are 4 different levels of access to the Voxivo CX contact centre. This provides or denies capabilities to users. It is also possible to provide multiple levels of access to a user.
Agent Panel
Agents and supervisors use the same desktop, but access different screens and functions based on their permissions.
![](https://kerv.com/app/uploads/2022/04/VoxivoCX_RealTime_Monitoring_Your_Agents-840x473-1.jpg)