Local Government
Driving digital innovation in local government.
Overview
Empowering local government with cloud contact centre platforms designed for rapid innovation, scalability, and flexibility.
Understanding citizen needs at the right time to deliver good CX and a personalised experience. At Kerv, we can help you shape your citizen journeys with AI-assisted solutions to improve engagement.
You can manage multiple channels of communication with citizens within one platform (email, phone, website, social, SMS, video).
The Kerv Approach
We’re working with many Local Government organisations to accelerate their digital innovation and citizen engagement
Local Government Forum and quarterly roundtable sessions
Ran with Genesys and a Local Government expert who has 25+ years’ experience within Customer Services. We are offering out top tips and advice.
Kerv & Genesys Local Government Storyboard
Insights into how local government can digitally transform and innovate their CX.
Crown Commercial Service’s supplier
We are on the following technology Government frameworks to sell our services: G-Cloud 12 and RM3808.
At a Glance
40
councils regularly attend our Local Government Roundtable, sharing ideas, challenges and solutions,
6
Local Government organisations have migrated over to Genesys Cloud CX in the past 12 months with Kerv.
20+
years of experience in working with clients in the Local Government sector.
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Local Government Roundtable Series
Local Government Roundtable Series
We’re working with many Local Government organisations to accelerate digital plans, during and beyond the crisis. Through drawing up effective and intuitive roadmaps, simplifying cloud adoption, and uncovering CX innovation.
Session 1
We recently hosted a Local Government virtual event which provided an opportunity for Councils to speak freely about their most pressing customer service challenges. View our infographic to find out what our key findings were from our session.
Session 2
At our second Local Government virtual event we discussed how councils can effectively manage multiple digital channels across a spectrum of services, whilst delivering a good customer service. View our infographic to find out what our key findings were from our session.
Session 3
At our third Local Government virtual event we discussed how Councils can digitally innovate whilst managing the risks of technology within customer service. We also looked at how Councils could bring all customer data and contact centre interactions into one place.
View our infographic to find out what our key findings were from our session.
Session 4
At our fourth Local Government virtual event we discussed how councils can effectively use digital bots within Genesys Cloud CX to improve the citizen experience, promote self-serve and improve quick resolution times. Our two use cases were council tax payments and child registration. View our infographic to find out what we showed in the platform.
featured insights
From our world to yours
Got any questions?
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