Contact Centre & CX for Retail

Make interactions easy with self-service

Build a self-service strategy around your customer needs whilst reducing your agents workload. With consumers expecting 24/7 support from companies they buy from. A self-service strategy allows your customers to reach out when they want. It also means you can automate request and deflect customers to FAQ’s to reduce the queries coming into the contact centre. Allowing your agents to focus on more important customer queries.

Personalise your customer experiences

Kerv Experience and Genesys can help understand your customers, predict their next steps, and allow you to engage with them in real time. Leverage historical data to create a personalised, meaningful experience and make your customers feel understood and heard.

Fulfil customer expectations across all channels

Maximise automation and AI to give shoppers what they need, exactly when they need it on their preferred channel – both in-store and online! Follow customer journeys, identify needs, and help resolve customer complaints quicker, which ultimately, drives your customer satisfaction up.

Earn loyalty and drive repeat customers

Giving your customers easy shopping experiences to fit their lifestyles and adapting to the latest technology advances is key to driving repeat customers and supercharging your brand. Selecting a partner who challenges and drives you is important, and that is exactly what we do for our retail customers at Kerv Experience.