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Our Practices

Kerv Experience

Market-leading customer experience know-how

overview

Build deep, dynamic agent and customer relationships 

Your customers expect VIP service, simple digital journeys and the freedom to engage with you on their own terms. Kerv Experience has delivered market-leading cloud customer contact centre solutions for over 20 years. 

An established Genesys Cloud CX platform partner, our deep expertise helps you completely personalise customer experience, improve customer insights, reduce effort with seamless integrations and automation and to deliver amazing service when it matters most. Which is all of the time.

Kerv Difference

Helping you stay ahead by delivering exceptional CX to your customers through the deployment of cloud, digital and AI technologies, empowered people.

Genesys Experts

Kerv Experience are the longest standing Genesys Cloud CX partner in EMEA with the most Genesys Cloud CX deployments. It is what we do. We pride ourselves on our people’s expertise, our delighted customers and our multiple award recognition from Genesys.

Customer Focus

Your CX is our CX. Great technology is only half the story. We focus on ensuring we intimately understand you business and CX operations to ensure we can deliver outcome focussed projects. When your customers are delighted, we are delighted.

Continuous Improvement

Through our support services, management services and Customer Success practice we obsessively focus that our customers are always getting the greatest benefit from Genesys Cloud CX. As your business and priorities change, and as the technology evolves, Kerv Experience is here to help join the dots.

At a Glance
50k+

Contact centre agents using Genesys Cloud CX from Kerv Experience across 80+ customers

6

Genesys awards achieved by Kerv Experience in 6 years including EMEA Cloud Partner of the Year and Customer Success Partner of the Year

99%

CSAT levels from our customers following a Kerv Experience Genesys Cloud CX deployment

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what we deliver

The services, tools and technologies to enable you to provide exceptional customer experience

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Got any questions?

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FEATURED INSIGHTS

From our world to yours

From our world to yours

CX Translate Boosts Cross-Border Contact Centres

From our world to yours

4 Ways to Defend Contact Centres from Cyber Crime

From our world to yours

Actionable Insights to Improve Genesys Contact Centre Performance

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Meet our unique practices

OUR Practices

Each of our distinctive practices brings something completely different to the table. So, no matter your challenge – we have the team to get you ahead.

woman using recorded unified comms on laptop

The Collaboration & Compliance Practice has years of experience and unrivalled technical knowledge, taking the next steps in the migrating, capturing and managing the evolving state-of-the-art communications compliance.

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Kerv Transform Logo

We focus on your unique business journey first. Then our best people build the transformational infrastructure that gets you there.

Learn more about Kerv Transform

Improve insights and customer experience between channels. Simplify journeys. Seamlessly integrate and automate. And deliver amazing service with the cloud contact centre solutions company.

Learn more about Kerv Experience
a man and woman are smiling at a laptop

Leveraging the ingenuity that’s synonymous with Kerv Digital, we design beautiful digital experiences and automated processes to solve your trickiest problems.

Learn more about Kerv Digital
Kerv Connect Logo

Supporting your digital transformation with innovative, secure, automated, and simple to manage network and security solutions for the data centre, branch office, and cloud.

Learn more

We have years of experience providing consultancy to deliver successful IT projects and digital transformation with speed, reliability, and predictability. Providing expert guidance and support to streamline operations, adopt innovative technologies, and enhance digital capabilities.

Learn more
woman using recorded unified comms on laptop

The Collaboration & Compliance Practice has years of experience and unrivalled technical knowledge, taking the next steps in the migrating, capturing and managing the evolving state-of-the-art communications compliance.

Learn more
Kerv Transform Logo

We focus on your unique business journey first. Then our best people build the transformational infrastructure that gets you there.

Learn more about Kerv Transform

Improve insights and customer experience between channels. Simplify journeys. Seamlessly integrate and automate. And deliver amazing service with the cloud contact centre solutions company.

Learn more about Kerv Experience
a man and woman are smiling at a laptop

Leveraging the ingenuity that’s synonymous with Kerv Digital, we design beautiful digital experiences and automated processes to solve your trickiest problems.

Learn more about Kerv Digital
Kerv Connect Logo

Supporting your digital transformation with innovative, secure, automated, and simple to manage network and security solutions for the data centre, branch office, and cloud.

Learn more

We have years of experience providing consultancy to deliver successful IT projects and digital transformation with speed, reliability, and predictability. Providing expert guidance and support to streamline operations, adopt innovative technologies, and enhance digital capabilities.

Learn more

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Worth Digital

is now part of Kerv

In a continued effort to ensure we offer our customers the very best in knowledge and skills, Kerv has acquired Worth Digital.