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Our Practices

Kerv Experience

Market-leading customer experience know-how

overview

Build deep, dynamic agent and customer relationships 

Your customers expect VIP service, simple digital journeys and the freedom to engage with you on their own terms. Formerly known as Foehn, Kerv Experience has delivered market-leading cloud customer contact centre solutions for over 20 years. 

An established Genesys Cloud CX platform partner, our deep expertise helps you completely personalise customer experience, improve customer insights, reduce effort with seamless integrations and automation and to deliver amazing service when it matters most. Which is all of the time.

Kerv Difference

Helping you stay ahead by delivering exceptional CX to your customers through the deployment of cloud, digital and AI technologies, empowered people.

Genesys experts

Kerv Experience are the longest standing Genesys Cloud CX partner in EMEA with the most Genesys Cloud CX deployments. It is what we do. We pride ourselves on our people’s expertise, our delighted customers and our multiple award recognition from Genesys.

Customer focus

Your CX is our CX. Great technology is only half the story. At Kerv Experience we focus on ensuring we intimately understand you business and CX operations to ensure we can deliver outcome focussed projects. When your customers are delighted, we are delighted.

Continuous improvement

Through our support services, management services and Customer Success practice we obsessively focus that our customers are always getting the greatest benefit from Genesys Cloud CX. As your business and priorities change, and as the technology evolves, Kerv Experience is here to help join the dots.

At a Glance
6000+

Contact centre agents using Genesys Cloud CX from Kerv Experience across 40+ customers

6

Genesys awards achieved by Kerv Experience in 6 years including EMEA Cloud Partner of the Year and Customer Success Partner of the Year

98%

CSAT levels from our customers following a Kerv Experience Genesys Cloud CX deployment

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Featured Content

Introducing Kerv Experience

In this short video, MD, Julian Barrow, introduces Kerv Experience, and explains how exciting it is to be able to take our customers to deliver better customer experience in the contact centre space.

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Got any questions?

Leading-edge solutions

Contact Centre as a Service (CCaaS)

Unify front and back office teams with smart technologies like Genesys Cloud CX, Voxivo CX and Zendesk – only paying for what you need, per agent, per month.

Omnichannel and Digital

Offer customers greater choice and add email, chat, text and social channels at pace, without major investment. Proactively engage website and mobile app customers at exactly the right time.

Blended AI and automation

Release agents from unfulfilling, repetitive tasks and exploit data insights with chatbots, voicebots and automated workforce and case management.

Voice and compliance

Make hybrid workers more productive through top-quality telephony, seamless domestic and international routing, and simple PCI compliance, while also reducing providers and costs.

Support services

Boost internal knowledge and resources by tapping into Kerv Experience professional and technical services, de-risking your contact centre cloud migration and ongoing transformation.

Workforce engagement management

Ditch manual processes and spreadsheets and drive results and employee satisfaction with call and screen recording, speech and text analytics, and automated quality and resource management.

The services, tools and technology to enable you to provide exceptional customer experiences.

Voxivo CX

Designed for amazingly fast agent adoption and great value, this cloud contact centre enhancement to Voxivo has all the features you need to boost efficiency.

Zendesk

When you want to support, design and improve customer relationships, Kerv and Zendesk customer service software deliver results.

Genesys Cloud CX

As a Genesys Gold Partner and twice EMEA Cloud Partner of the Year, Kerv Experience helps you get the most value from the industry's leading all-in-one contact centre solution.

AI Chatbot

AI powered chatbots can provide significant service at all times of day and night – answering questions, completing transaction and triaging more complex requests.

PCI Compliance

Our omnichannel PCI DSS compliant payment products enable transactions without card data entering your environment. So there's no chance of a data breach.

CX Translate

CX Translate translates conversations with customers in real-time in Genesys Cloud CX. It helps you provide great customer service in any language, from any country, any time.

Looking for customer support?

FEATURED INSIGHTS

From our world to yours

From our world to yours

8 contact centre trends to future proof your business

From our world to yours

CX Translate Opens the Door to International Understanding…

From our world to yours

Four ways to defend against Cyber Criminals attempt…

From our world to yours

Kerv Group brings rich, actionable insights to bear…

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Our Practices

Meet our four unique practices

Each of our distinctive practices brings something completely different to the table. So, no matter your challenge – we have the team to get you ahead.

Known previously as DoubleEdge, engage with a partner who lives and breathes compliance to help keep you one step ahead with consistent and secure voice, data and mobile communications.

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By combining the collective expertise of Metaphor IT and UCNS, we focus on your unique business journey first. Then our best people build the transformational infrastructure that gets you there.

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Improve insights and customer experience between channels. Simplify journeys. Seamlessly integrate and automate. And deliver amazing service when it matters most with the cloud customer contact centre solutions formerly known as Foehn.

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Leveraging the ingenuity that’s synonymous with cloudThing, we design beautiful digital experiences and automated processes to solve your trickiest problems.

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Formerly part of TDS Global, the Communications Compliance Practice has years of experience and unrivalled technical knowledge, taking the next steps in the migrating, capturing and managing the evolving state-of-the-art communications compliance.

Supporting your digital transformation with innovative, secure, automated, and simple to manage network and security solutions for the data centre, branch office, and cloud.

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