“ “Kerv Experience created a hybrid solution so it was easy to re-route traffic and we didn’t have to worry about complexities like quality of service and load balancing. We saved money by eliminating call diverts, then added chat and email to lower costs further still.” ”

“ “Kerv’s cloud and contact centre expertise proved invaluable in helping us to get the best out of Genesys Cloud. Their specialists helped design and align the solution with our processes and KPIs.” ”

“ “Kerv understood the setup we wanted and gave us confidence around the product. Once we’d worked that through, the actual switchover to Genesys Cloud went without a hitch. User training only took an hour or so.” ”

“ “This January we had a 72% increase in demand on the previous month, which was 16% higher than the previous January. Despite this huge demand spike, we managed to grow our member base by 10 percent, while reducing agent hours by 15%.” ”