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Our Partners – Genesys

A Dedicated Genesys Gold Partner

Overview

Join the future of CX with Genesys and Kerv.

Using the power of the cloud and AI, Genesys technology connects every moment on the customer journey, across marketing, sales and service, on any channel.

As a multi-award winning partner, we help businesses transform their CX operation with Genesys. Together, we deliver a solution that enables organisations of all sizes to transform their CX from siloed interactions into connected and personalised experiences.

Got any questions? We’ve got answers

Kerv Difference

Consummate professionalism. Customised performance.

Genesys expertise
We’re an award-winning Genesys Gold Partner – with the skills to maximise value from your tech. Kerv Experience is the longest standing Genesys Cloud CX partner in EMEA with the most Genesys Cloud CX deployments.

Optimise service
We tailor Genesys Cloud CX to meet your unique needs. ‘One size fits all’ fits no one.

Tech passion
Nothing means more than getting every technical detail right – so Genesys Cloud CX generates amazing experiences and tangible results.

Customer-first minded
We offer a fully managed service to help you modernise your CX, that means more than just keeping things up and running.  Our 24/7 support is one element of our managed service, which also takes into account what cloud means for ongoing success for each and every customer.

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We have deployed Genesys Cloud CX to over 50,000 agents across 80+ customers.

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Genesys awards achieved by Kerv Experience in 6 years including EMEA CLOUD Partner of the Year and Customer Success Partner of the Year

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We’ve delivered Genesys Cloud CX to 80+ brands across various industries including Local Government and BPOs.

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CSAT levels from our customers following a Kerv Experience and Genesys Cloud CX deployment

Don’t just take our word for it

EMEA Cloud Partner of the Year 2020

EMEA Cloud Partner of the Year 2019

EMEA Cloud Partner of the Year 2018

EMEA Customer Success Partner of the Year 2021

Experience Genesys Cloud CX first-hand

Our clients

How our Kerv Experience team supported businesses with Genesys Cloud CX

How our Kerv Experience team supported businesses with Genesys Cloud CX

Arvato Bertesmann: Changing up with cloud-first strategy

How our Kerv Experience team supported businesses with Genesys Cloud CX

FirstCare elevates member experience, call quality…

Having Kerv Experience in our corner is helping us win more business. They always respond, whatever we throw at them.

Gordon Dalgleish | Head of IT Solutions, Arvato CRM Solutions

Having Kerv Experience in our corner is helping us win more business. They always respond, whatever we throw at them.

Gordon Dalgleish|Head of IT Solutions, Arvato CRM Solutions
FAQ

Genesys Cloud CX is the original built-for-the-cloud customer experience platform. It doesn’t grow by bolting on acquired technology. Instead, Genesys developers rewrite and convert new functionality, and add services to the APIs.

Each situation tends to be unique in terms of project complexity and migration requirements. Naturally, there aren’t any disks to fiddle with. For instance, some Genesys Cloud deployments, spun up online have been operational within just 48 hours, while larger deployments can take around 60 days dependent on complexity.

You can choose from three flexible options. Genesys Cloud CX 1 for inbound and outbound hosted voice, Genesys Cloud CX 2, an all-in-one omnichannel contact centre with voice plus chat, email, and AI-powered customer engagement. Or Genesys Cloud CX 3 which includes all the above plus SMS and messaging app routing, and WEM. Prices start from £52.50 per user per month.

Before the contract starts there is normally a 90-day ramp period to allow you to set up and bed-in the solution. This signals the start of the contract which typically runs for 12 months. At the end of the term the contract can be extended for another year, left to run monthly, or terminated with 30 days advance notice on either side.

In addition to helping plan and oversee a smooth migration to Genesys Cloud, Kerv Experience offers ongoing management and optimisation services to ensure you get the most value from your investment in the platform. For example, supporting activities such as customer journey mapping, robotic process automation and future solution road mapping.

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