We sell and service products from Genesys because we think they have the best and most innovative technology. They’ve consistently anticipated and shaped what we know today as the CCaaS space.
Julian Barrow, MD, Kerv Experience
Recognised as a Gartner® Magic Quadrant leader eleven years running, Genesys Cloud is the go-to solution for organisations in 100-plus countries. Yet, creating a high-performing contact centre takes more than simply brilliant technology.
It requires a partner who understands how to get the best out of it. One that always has your back, responds quickly, knows the way around the Genesys organisation, plugs skills gaps, and brings a wealth of knowledge and new ideas.
Kerv Experience – a Genesys partner with a difference, providing Genesys Cloud solutions tailored to you.
We don’t sell competing technologies or have to manage umpteen vendor relationships. Our sole focus is on doing Genesys better than anyone else. And our business is fully aligned to doing just that.
It’s also why we’ve regularly received Genesys partner awards including: UKI Volume Partner of the Year, EMEA Cloud Partner of the Year, EMEA Customer Success Partner of the Year, EMEA New Logo Partner of the Year, UKI Partner of the Year – accolades we’re immensely proud of.
100% Genesys all of the time We’re an award-winning Genesys Partner focusing exclusively on Genesys technology. The deep knowledge and expertise that focus brings, guarantees you a highly skilled and efficient deployment.
Let the evidence speak for itself – our Service Delivery CSAT rating is 99%.
Building relationships We’re here for the long haul and know how important it is for you to maximise your Genesys Cloud investment.
All of our customers get a named Customer Success Manager to provide regular updates and guidance on getting the best from the technology with our special Kerv human touch. Deep dive and community sessions also ensure you have the information you need.
Assistance when you need it Kerv Experience solutions are agile and tailored to you. Whether you require the guidance of a CX Consultant to expertly navigate you through the customer journey, or the convenience of a 24/7 helpdesk support— we’ve got you covered.
For those times when you just need a solution to work and not sweat the details, we also have a managed service offering.
Award-winning Genesys Partner
Don’t just take our word for it
Genesys UKI Volume Partner of the Year 2026
Genesys UKI Partner of the Year 2024
Genesys EMEA New Logo Partner of the Year 2022
Genesys EMEA Customer Success Partner of the Year 2021
Genesys EMEA Cloud Partner of the Year 2020
Genesys EMEA Cloud Partner of the Year 2019
PureGym Solves Peak Demand Challenges with Digital and AI
PureGym has completely transformed its operating model. Now, a 100 percent digital contact centre provides customers with consistently great service, regardless of platform. Read their story.
See Genesys in action
Watch a short, high-level overview of Genesys Cloud
Meet your customers on the platforms they use, whether web/SMS messaging, email or social media, and give agents a single interface to view all interactions.
AI and Automation
Including speech-enabled IVR, voicebots and chatbots, simplify the customer journey and ensure your customers can interact with you when and how they choose.
Customer Journey Management
An AI-driven capability that tracks, analyses and orchestrates end-to-end customer interactions across channels to deliver seamless, personalised experiences.
Agent Copilot
Empower your agents and supervisors by providing real-time guidance, automation and insights during customer interactions.
Workforce engagement (WEM)
Supercharge your employee performance by using the performance, resource management and quality assurance capabilities within Genesys Cloud.
Agentic virtual agent
Transform virtual agents from scripted responders into autonomous digital workers. Watch the demo.
Reporting and analytics
Get real-time performance dashboards and historical reporting with Genesys Cloud.
Integration and apps
Choose from pre-built integrations, developed by Genesys, to more than 350 third-party apps that can be found on AppFoundry, including Kerv apps CX Connect, CX Translate and CX Vizz.
Introducing the Genesys Cloud project team
Get to know our Genesys implementation experts with this short video.
Genesys Cloud is a market leader in the industry, regularly awarded the highest accolades from industry analysts. The technology powers 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Â
Following Genesys implementation, Kerv customers have reported:Â Â
Tangible advancements to customer experience demonstrated by improved CSAT and NPS scores. One retail customer saw their Trustpilot score increase from 2.1 to 4.6 following implementation.Â
Improved employee productivity and retention. Genesys Cloud gives a single point of view to agents dealing with callers and can provide instant knowledge from across the business, directly to the agent. This results in faster and quicker resolutions and happier agents. Customers have reported greater employee engagement and lower attrition levels after implementation.Â
Saving money – implementing digital channels, increasing self-service and deflection, plus faster call answering can reduce the number of agent hours needed. The ability to also more accurately manage staffing levels by using the integral reporting functions increases efficiency and productivity. Â
Platform stability – Genesys platform data is publicly available. There is near 100% uptime globally in the previous 12 months – Genesys Cloud Status (right click and open in new tab to see the stats).
Genesys Cloud is based on open architecture which makes it simple to integrate with existing systems including Microsoft Dynamics 365, Salesforce, ServiceNow, HubSpot, Amazon, Power Platforms etc, or to extend functionality.
Deliberately designed to take full advantage of modern cloud strategies and technologies, a microservices-based architecture, API-first development, open data and artificial intelligence (AI) give you rapid innovation, agility and resilience. The platform’s composable design optimises your CX tech stack so you can focus on configuring and harmonising only the tools your business needs, with minimal disruption.
A full suite of AppFoundry products provide customers easy access to an easily searchable catalogue of solutions and/or Genesys built integrations to third-parties.Â
With a project team, 24/7 helpdesk, CX consultants and a customer success team in place, you can be assured that Kerv are here for you. Our teams help to ensure you maximise your Genesys investment both now and with all future releases.Â
Yes. Our solutions architects will work closely with you to achieve your objectives and optimise the solution for your organisation – your success is our success! Â
You can choose from four flexible options: Genesys Cloud 1 for inbound and outbound hosted voice, Genesys Cloud 2, an all-in-one omnichannel contact centre with voice plus chat, email, and AI-powered customer engagement, Genesys Cloud 3 which includes all the above plus full WEM capabilities and Genesys Cloud 4 for omnichannel contact centres that want more AI experience at the best value.
Other products and services you may be interested in
Managed Cloud Contact Centre
CX Translate
Find out more
Want to take a Genesys Cloud tour or speak to one of our friendly experts? Complete your details and we’ll be in touch!
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Inciper
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Digital channels
