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Top Customer Experience (CX) Trends in 2021

  • Date
    Wed 27th January 2021
  • Time
    14:00 - 15:00
  • Event Type
  • Location

This event has passed but you can still watch it on-demand.

Digital-first interactions have become the default in 2022. Kerv Experience and Genesys have identified eight major trends in customer experience (CX) and employee experience that will help drive businesses forward.

Is your business digital-ready? This webinar explores the eight hottest trends that will help your organisation flourish through 2021 and beyond. Watch this webinar as we uncover the following Top Customer Experience Trends:

  • Home worker motivation,
  • On-prem to CCaaS migration,
  • Management at a distance,
  • Channel contention,
  • Personalised service,
  • Improving agent performance and much more!

Fill in the form to gain instant access to our Top Customer Experience (CX) Trends webinar.


Jas Bansal

Head of Marketing, Kerv Experience

Jeremy Curling

Senior Business Development Manager

Mika Lefebvre

Channel Sales EMEA Director, Genesys

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