
Event Video
Customer Experience Re-Imagined: Elevating your CX Strategy through AI, Data and Digital
What did we cover at the event?
Kerv, PureGym, Genesys and Microsoft experts gathered at the iconic Tower of London to showcase how companies can elevate their CX strategies by utilising AI to implement data-driven empathetic customer experiences.
Watch our video to find out what we covered at the event. Get in touch with us to find out how you can start your CX and digital transformation journey with Genesys.
Fancy coming along to the next one? Check out our Events page.
Related Content
Related content
The Compliance Minefield of Multiple Modalities – And How Others Are Already Solving It

Blog
The Compliance Minefield of Multiple Modalities – And How Others Are Already Solving It
Read
Kerv at the MGAA (Managing General Agents Association) Annual Conference 2025

Blog
Kerv at the MGAA (Managing General Agents Association) Annual Conference 2025
Read
Innovate with confidence: Responsible AI for Building Societies

Event
Innovate with confidence: Responsible AI for Building Societies
View details
Cyber Attack Containment – How to Harness The Power of Automation and People in a Modern SOC

Video
Cyber Attack Containment – How to Harness The Power of Automation and People in a Modern SOC
Watch
Kindred Values: Why Kerv Is a Natural Partner for Building Societies and Mutuals

Blog
Kindred Values: Why Kerv Is a Natural Partner for Building Societies and Mutuals
Read
Local Government CX Roundtable: Delivering improved services whilst managing budget restrictions

Event
Local Government CX Roundtable: Delivering improved services whilst managing budget restrictions
View details
Getting AI Ready Starts with Cyber Security: What We Learned from the WebinarÂ

Blog
Getting AI Ready Starts with Cyber Security: What We Learned from the WebinarÂ
Read
Leading with Confidence: Strategies for Sustainable Change in Nonprofits

Event
Leading with Confidence: Strategies for Sustainable Change in Nonprofits
View details
Reflections from the Microsoft Global Nonprofit Leaders’ Summit in Seattle

Blog
Reflections from the Microsoft Global Nonprofit Leaders’ Summit in Seattle
Read
Beyond the Checkout: How AI Is Redefining Retail from the Inside Out

Blog
Beyond the Checkout: How AI Is Redefining Retail from the Inside Out
Read
Beyond the Checkout: How AI Is Redefining Retail from the Inside Out - Special Episode!

Podcast
Beyond the Checkout: How AI Is Redefining Retail from the Inside Out - Special Episode!
View episode
Walsall Council Reinvents People-Centric Experience with Digital and AI Innovation

Case Study
Walsall Council Reinvents People-Centric Experience with Digital and AI Innovation
Read
Transforming the Resident Experience at West Lindsey District Council

Event
Transforming the Resident Experience at West Lindsey District Council
View details