Event Video
Customer Experience Re-Imagined: Elevating your CX Strategy through AI, Data and Digital
What did we cover at the event?
Kerv, PureGym, Genesys and Microsoft experts gathered at the iconic Tower of London to showcase how companies can elevate their CX strategies by utilising AI to implement data-driven empathetic customer experiences.
Watch our video to find out what we covered at the event. Get in touch with us to find out how you can start your CX and digital transformation journey with Genesys.
Fancy coming along to the next one? Check out our Events page.
You are currently viewing a placeholder content from Vimeo. To access the actual content, click the button below. Please note that doing so will share data with third-party providers.
More Information
Reflections from the Emergency Tech Show with Microsoft at the NEC
![From our world to yours]()
Blog
Reflections from the Emergency Tech Show with Microsoft at the NEC
Read
Public Sector AI Hackathon Scotland 2026
![From our world to yours]()
Event
Public Sector AI Hackathon Scotland 2026
View details
Delivering GDS-Aligned Citizen Services with Microsoft Power Pages - 8 Sept | 15 Sept | 23 Sept
![From our world to yours]()
Event
Delivering GDS-Aligned Citizen Services with Microsoft Power Pages - 8 Sept | 15 Sept | 23 Sept
View details
When the Council Can't Answer the Phone: Why Public Sector Contact Centres Need More Than a Platform
![From our world to yours]()
Blog
When the Council Can't Answer the Phone: Why Public Sector Contact Centres Need More Than a Platform
Read
The Nonprofit Roadmap to Responsible AI at Charity Digital Conscious AI Summit
![From our world to yours]()
Event
The Nonprofit Roadmap to Responsible AI at Charity Digital Conscious AI Summit
View details
NHS Digital Transformation: In Conversation with Tom Brown, CTO, Worcestershire Acute Hospitals NHS Trust
![From our world to yours]()
Blog
NHS Digital Transformation: In Conversation with Tom Brown, CTO, Worcestershire Acute Hospitals NHS Trust
Read
Why NHS Digital Transformation Must Start with Bottlenecks, Not Big Technology
![From our world to yours]()
Blog
Why NHS Digital Transformation Must Start with Bottlenecks, Not Big Technology
Read
From Trusted Data to Trusted AI at Charity IT Leaders Annual Conference
![From our world to yours]()
Event
From Trusted Data to Trusted AI at Charity IT Leaders Annual Conference
View details
Doing More with Less Shouldn't Mean Doing Worse
![From our world to yours]()
Blog
Doing More with Less Shouldn't Mean Doing Worse
Read
The Intelligent Fundraiser: Balancing Technology and Human Connection
![From our world to yours]()
Event
The Intelligent Fundraiser: Balancing Technology and Human Connection
View details
From Trusted Data to Trusted AI at TechSmart 2026
![From our world to yours]()
Event
From Trusted Data to Trusted AI at TechSmart 2026
View details
From Pilot to Payoff: The Path to Successful AI Adoption in CX
![From our world to yours]()
Blog
From Pilot to Payoff: The Path to Successful AI Adoption in CX
Read
Take Control of Identity and Permission Sprawl in Azure
![From our world to yours]()
Event
Take Control of Identity and Permission Sprawl in Azure
View details
Why Microsoft 365 E7 is the Strategic Turning Point for the Autonomous Enterprise
![From our world to yours]()
Blog
Why Microsoft 365 E7 is the Strategic Turning Point for the Autonomous Enterprise
Read
WhatsApp Compliance: The Channel You Can't Afford to Ignore
![From our world to yours]()
Blog
WhatsApp Compliance: The Channel You Can't Afford to Ignore
Read
The Unused CRM: Why Your Platform Needs Ongoing Care?
![From our world to yours]()
Blog
The Unused CRM: Why Your Platform Needs Ongoing Care?
Read
Break Language Barriers in Real-Time: Transforming CX with Genesys Cloud & CX Translate
![From our world to yours]()
Event
Break Language Barriers in Real-Time: Transforming CX with Genesys Cloud & CX Translate
View details
Go Car Credit Drives Operational Excellence Through Genesys Workforce Engagement Management
![From our world to yours]()
Case Study
Go Car Credit Drives Operational Excellence Through Genesys Workforce Engagement Management
Read
Your IT Department Has a Reputation Problem (and here’s the fix!)
![From our world to yours]()
Blog
Your IT Department Has a Reputation Problem (and here’s the fix!)
Read
Migrating Drivers Medical & Drivers Casework Services to Microsoft Dynamics 365
![From our world to yours]()
Case Study
Migrating Drivers Medical & Drivers Casework Services to Microsoft Dynamics 365
Read
Vibe with Kerv: From Idea to Impact with Power Platform & AI
![From our world to yours]()
Event
Vibe with Kerv: From Idea to Impact with Power Platform & AI
View details
Why customers have to repeat themselves when dealing with contact centres - how to fix it
![From our world to yours]()
Blog
Why customers have to repeat themselves when dealing with contact centres - how to fix it
Read
Making Customers Feel Special in the Age of AI
![From our world to yours]()
Blog
Making Customers Feel Special in the Age of AI
Read
Reflections from 'Building the Smarter State': Moving from AI Hype to Public Sector Reality
![From our world to yours]()
Blog
Reflections from 'Building the Smarter State': Moving from AI Hype to Public Sector Reality
Read
