Event Video
Customer Experience Re-Imagined: Elevating your CX Strategy through AI, Data and Digital
What did we cover at the event?
Kerv, PureGym, Genesys and Microsoft experts gathered at the iconic Tower of London to showcase how companies can elevate their CX strategies by utilising AI to implement data-driven empathetic customer experiences.
Watch our video to find out what we covered at the event. Get in touch with us to find out how you can start your CX and digital transformation journey with Genesys.
Fancy coming along to the next one? Check out our Events page.
You are currently viewing a placeholder content from Vimeo. To access the actual content, click the button below. Please note that doing so will share data with third-party providers.
More InformationRelated Content
Related content
Behind The Curtain with Kerv at the Power Platform Conference
Event
Behind The Curtain with Kerv at the Power Platform Conference
View details
From AI promises to agentic action: Kerv K-Summit explores what's next for customer experience
Blog
From AI promises to agentic action: Kerv K-Summit explores what's next for customer experience
Read
Beyond Go-Live: Turning Technology into Lasting Value with Customer Success
Blog
Beyond Go-Live: Turning Technology into Lasting Value with Customer Success
Read
Motor Neurone Disease Association Case Study: Connected By Data, United By Purpose
Case Study
Motor Neurone Disease Association Case Study: Connected By Data, United By Purpose
Read
How We Put AI Into a Live UK Helpline and What It Taught Us About the Future of Customer Service
Blog
How We Put AI Into a Live UK Helpline and What It Taught Us About the Future of Customer Service
Read
The State of Customer Experience 2026
Whitepapers
Public Sector AI Hackathon with Kerv X Microsoft - Scotland 2026
Event
Public Sector AI Hackathon with Kerv X Microsoft - Scotland 2026
View details
Delivering GDS-Aligned Citizen Services with Microsoft Power Pages - 22 Sept
Event
Delivering GDS-Aligned Citizen Services with Microsoft Power Pages - 22 Sept
View details
When the Council Can't Answer the Phone: Why Public Sector Contact Centres Need More Than a Platform
Blog
When the Council Can't Answer the Phone: Why Public Sector Contact Centres Need More Than a Platform
Read
The Nonprofit Roadmap to Responsible AI at Charity Digital Conscious AI Summit
Event
The Nonprofit Roadmap to Responsible AI at Charity Digital Conscious AI Summit
View details
NHS Digital Transformation: In Conversation with Tom Brown, CTO, Worcestershire Acute Hospitals NHS Trust
Blog
NHS Digital Transformation: In Conversation with Tom Brown, CTO, Worcestershire Acute Hospitals NHS Trust
Read
Why NHS Digital Transformation Must Start with Bottlenecks, Not Big Technology
Blog
Why NHS Digital Transformation Must Start with Bottlenecks, Not Big Technology
Read
The Intelligent Fundraiser: Balancing Technology and Human Connection
Event
The Intelligent Fundraiser: Balancing Technology and Human Connection
View details