Digital Experience Monitoring Solutions
Real-Time Visibility. Happier Users. Better Business Outcomes.
Want to know more?Transforming the Way You Monitor Performance
In the modern enterprise, a “green” network doesn’t always mean your users are happy. True visibility goes beyond basic uptime monitoring; it requires understanding the experience from the end user’s perspective.
Kerv’s Digital Experience Monitoring (DEM) services provide real-time insight into every element of the user journey, from network connectivity to SaaS and cloud app performance. By correlating technical metrics with real-world user sentiment, we help you identify, prioritise, and resolve issues faster. before they affect productivity or customer experience.
Our observability platform spans local networks, hybrid environments, and cloud services, providing a single pane of glass to monitor everything that matters.
Features
Digital Experience Monitoring features that evolve with your needs
Real-Time End-User Visibility
Track how your users experience apps, connectivity, and latency in real time, no matter where they’re working.
Layered Monitoring Approach
Start at the network and build upward, adding visibility into devices, endpoints, cloud apps, and user sentiment metrics.
Faster Issue Resolution
A holistic, correlated view of your infrastructure reduces mean time to detect (MTTD) and mean time to resolution (MTTR).
Measurable Business Outcomes
We track metrics that directly influence performance, satisfaction, and cost efficiency, helping you justify IT investments with confidence.
Roadmapped Remediation
Our DEM insights inform a structured improvement roadmap, prioritising fixes that deliver the greatest user and business impact.
The Kerv Difference
Leave no stone unturned and maximise your businesses performance
User-Centric by Design
Our approach focuses on the user journey – from access to application – to reveal pain points that traditional monitoring misses.
Beyond the Network Layer
We go beyond just routers and switches. Our observability stack includes SaaS, cloud, end-user devices, and real-time digital quality scores.
AI-Powered Insight
By enriching telemetry data with AI-driven analysis, we proactively detect anomalies and surface actionable recommendations before users even raise an issue.
SLA-Driven Impact
What gets measured gets improved. Our SLAs are built around user experience metrics, not just technical KPIs, so improvements translate into real business value.
FAQs
Frequently asked questions about Digital Experience Monitoring Solutions
DEM measures the real-time performance of applications, networks, and user devices from the user’s point of view. It provides visibility into bottlenecks that affect productivity, even if core infrastructure appears healthy.
By proactively identifying performance issues before users complain, DEM helps reduce downtime, improve CX and EX, and optimise IT support processes. It’s a critical tool for maintaining a high-performing digital workplace.
AI enables anomaly detection, root cause correlation, and predictive analytics. This helps IT teams move from reactive problem-solving to proactive, data-driven optimisation.
We use DEM to inform action. Our team combines real-time insights with expert analysis to deliver recommendations, prioritised roadmaps, and guided remediation, all with measurable KPIs and SLA alignment.
Not at all. Whether you’re an enterprise or mid-sized business, DEM offers value by helping your IT teams focus on outcomes that matter, keeping users productive and satisfied.
Speak to an Expert
Give us a few details and we’ll get right back to you.
"*" indicates required fields
