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We found 34 potential matches based on your search.

Blog Posts
Unlocking Opportunities In Central Government With Digital Development

Unlocking Opportunities In Central Government With Digital Development

Embracing a Brighter Future for Central Government

Embracing a Brighter Future for Central Government

Local Government CX Roundtable – Key Takeaways

Local Government CX Roundtable – Key Takeaways

Spotlight on Local Government – Where is CX heading for citizens?

Spotlight on Local Government – Where is CX heading for citizens?

Pages

Video: Local Government CX Roundtable: Managing the current economic crisis through the lens of Customer Service

Local Government

Public Sector/Central Government

Ecosystem Enablement

Consultancy Services

iMessage Compliance Recording

Business Applications

Terms and conditions - Kerv Consult

These General Terms and Conditions shall apply to all consultancy services proposed or provided by Kerv Consult (previously Monochrome Consultancy), which are delivered entirely or partially to the Client. TERMS AND CONDITIONS 1. DEFINITIONS 1.1 In these General Terms and Conditions, the following definitions are applicable:“Client” means the organisation or company with whom the Contract […]

Internal Privacy Policy

Internal Privacy Policy Mission  Kerv understands that everyone has a right to data privacy and protection, and aims to set the highest ethical benchmark when processing individual’s data. We demonstrate our commitment to data privacy and protection by meeting multiple industry standards, enabling us to implement the highest levels of personal data protection.   Transparency is […]

Consultancy: Digital Transformation

Web Quality Policy

Web Quality Policy Mission We are committed to being positively aggressive in our attitude towards quality and customer service as we want to be ranked the “best” in our market. Quality is not just another goal, it’s one of the core strategies for survival and future growth. It is our goal to position our company […]

Web Environmental Policy

Web Environmental Policy Mission Kerv recognises that it has a responsibility to the environment beyond legal and regulatory requirements. This document demonstrates how we manage our environmental impact and demonstrates our commitment to decrease the environmental impact of our business operations in the regions in which we operate. This Environmental Policy forms part of Kerv’s Environmental Management System which defines our adherence to the ISO 14001 environmental […]

Information Security and Privacy Policy

Information Security and Privacy Policy Mission We are committed to pursuing excellence while delivering services within a secure environment, protecting our customers and our own information assets and continually improving information security within our organisation to minimise exposure to risks. Purpose  The purpose of this policy is to establish a general approach to information security and privacy to detect […]

Our Partners - Genesys

WhatsApp Compliance Recording

Home

Workforce Optimisation

Careers

Industries

Kerv Digital

Case Study

A Local Government Story - Through CX Practitioners' Eyes

The Office for National Statistics: Connecting and Empowering Field Operation Teams

Please note: This project was completed by WORTH, which later rebranded as Kerv Digital upon joining Kerv Group.

GoodShape Raises the Bar for Member Experience, Call Quality, & Compliance

How Nuclear Transport Solutions was Created

Please note: Kerv Consult was recently rebranded from Monochrome Consultancy when it joined the Kerv Group. This project was delivered at a point when the team was known as Monochrome Consultancy.

How London Borough of Harrow Council Transformed their IT Service

Please note: Kerv Consult was recently rebranded from Monochrome Consultancy when it joined the Kerv Group. This project was delivered at a point when the team was known as Monochrome Consultancy.

Ceredigion County Council: Always There for Local Communities

Event

Local Government CX Roundtable: Transforming your Digital Citizen Experience with AI

The Role of AI and Data in Local Government: Leveraging Technology Whilst Reducing Costs

The Role of AI in Government: Driving Operational Costs Down Whilst Improving Citizen Experience

Whitepapers

UK Contact Centre Verticals: Public Sector

Worth Digital

is now part of Kerv

In a continued effort to ensure we offer our customers the very best in knowledge and skills, Kerv has acquired Worth Digital.