Service Management Consultancy

Services to make your customers rave about

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OVERVIEW

Unlock your service potential with Expert Service Management Consultancy

Let’s face it, customers can spot exceptional service from a mile away. But achieving the level of greatness that makes your Net Promoter Score skyrocket and your Customer Satisfaction surveys glow with pride? Well, that takes more than just a sprinkle of magic.

 

That’s where we come in. At Kerv Consult, we have a team of service management consultants, here to empower you with the skills, focus and effort needed to transform your customer experience. With our expertise and razor-sharp strategies, we’ll help and guide you towards achieving service excellence.

What is Service Management Consultancy?

The Kerv Difference

Unleash the Power of Service Management Experts

 

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Seasoned Service Delivery Managers at Your Service

Our team of Service Delivery Managers brings a wealth of experience to the table, having run 2000+ staff service centres. With their expertise, we can ensure impeccable service delivery that leaves your customers impressed.

 

Elevate Customer Experience with Our CX Consultants

Our Customer Experience (CX) Consultants are the masters of creating unforgettable customer journeys. They’ll help you fine-tune every interaction, transforming your service into a seamless and delightful experience that keeps your customers coming back for more.

 

ITIL Process Leads: Incident Managers, Change Managers, and More

We deploy a range of best practice approaches that are certified across ITIL Service Strategy, ITIL Service Design, ITIL Service Transition, ITIL Service Operations, ITIL Continuous Service Improvement and DevOps.

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We drove an increase of 67% for self service of IT within Serco

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We helped Harrow Council achieve 100% CSAT scores

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Supported Lightspeed Broadband to consistently get full marks on their customer installation surveys

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Empowering Your Journey to Service Excellence

Unlock the Secrets to Achieving Service Excellence

Don’t waste years chasing an elusive “Amazon-like experience” without the right know-how. Our experienced consultants have lived and breathed exceptional service, and we’ll help you identify and implement the necessary changes to achieve service excellence in a fraction of the time.

Tailored Improvements for Your Service Success

We dive deep into understanding your goals and deliver improvements that truly matter to your service. Whether it’s faster ticket resolution, enhanced customer feedback, cost reduction or a myriad of other improvements, we address your organisation’s unique challenges and help you deliver best-in-class services.

A Customer-Centric Culture Driven by Expertise

Our Service Management consultants lay a solid foundation for success and instil a customer-centric culture using cutting-edge approaches and tools. We leverage service automation, transparent reporting, and a relentless focus on continuous service improvement. With our wealth of experience in building, running, and transforming services, we give you a head start towards achieving greatness.

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Resources

From our world to yours

From our world to yours

Beginners Guide to Risk Management

From our world to yours

How Nuclear Transport Solutions was Created

From our world to yours

Handover Should be a Handshake, Not a Checklist

From our world to yours

Drove the Fastest ServiceNow Deployment in NHS History

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