CX Translate for Genesys Cloud

Provide great customer service in any language

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Overview

Translate your way to success

CX Translate is a Kerv Experience app that translates real-time typed message conversations within Genesys Cloud CX. It helps you provide great customer service in any language, from any country, any time.

 

It’s easy to use, simple to enable and supports 110+ languages. Our customers use it to translate over 3 million messages per month and have enjoyed 100% uptime in the second half of 2023!

 

Released in 2023 this new tool has already created quite a buzz, winning Highly Commended in the Best Innovation category of the Comms Council Awards, as well as creating many fans amongst its users.

Video

See CX Translate in action!

Deliver 24/7 support in any language! Watch this quick demo on how CX Translate works.

Want to book a demo?

CX Translate gives you tangible business results

Save money

You no longer need to hire multi-lingual agents in different countries. Gain economies of scale by using all your agents in a single resource pool, regardless of which languages they speak – so you can provide better service and shorter response times whilst reducing your costs.

Deliver better customer service

Serve your customers quickly in the language that works best for them. It’s integrated with Genesys Architect Workflows, so you can automatically select the customer’s language based on which website or WhatsApp number they used or collect information before the chat session starts.

 

You can now handle interactions with 99.95% accuracy, 100% of the time.

Reliable, secure and compliant

CX Translate is built and designed to provide continuous service 24×7. It’s a cloud service, which means we always keep it up to date with security patches and updates, and we have all the security measures and controls you’d expect in place – we are ISO27001 certified.

 

CX Translate has full support for GDPR Subject Access Requests (SAR) and deletion of Personally Identifiable Information (PII).

Kerv Difference

Creating amazing experiences with Genesys Cloud CX.

 

Genesys expertise

We’re an award-winning Genesys Gold Partner focusing exclusively on Genesys technology. The deep knowledge and expertise that focus brings, guarantees you a highly skilled and efficient deployment.

 

Building relationships

We’re here for the long haul and know how important it is for you to maximise your Genesys Cloud CX and CX Translate investment. Customers get a named Customer Success Manager to provide regular updates and guidance on getting the best from the technology. Deep dive and community sessions also ensure you have the information you need.

 

Assistance when you need it

Kerv Experience solutions are agile and tailored to you. Whether you require the guidance of a CX Consultant to expertly navigate you through the customer journey, or the convenience of a 24/7 helpdesk support— our Genesys Cloud and CX Translate solutions have got you covered.

Got any questions?

Featured Insights

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Introducing CX Translate

It has added so much value to my work and made life so much easier. Honestly it’s a game changer!

User | Agent

It has added so much value to my work and made life so much easier. Honestly it’s a game changer!

User|Agent
FAQs

Got a question about CX Translate?

As a Genesys Gold Partner we have created this app to work seamlessly with Genesys technology, so at the moment it is not available on other platforms.

No, you can purchase CX Translate through us, or via the AppFoundry regardless of who provides your Genesys licences.

It’s charged based on concurrent agent usage each month, with an additional charge if you use more than 250,000 characters of translation per agent.

There’s a minimum of 10 agents.

No. You can cancel any time you want to.

Not normally – there’s no minimum time period and 10 agents for a month is very affordable. If you aren’t sure whether CX Translate will solve your problem, then please talk to us – we’d love to hear from you!

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Worth Digital

is now part of Kerv

In a continued effort to ensure we offer our customers the very best in knowledge and skills, Kerv has acquired Worth Digital.