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Whistleblower Protection Policy
Whistleblower Protection Policy Mission At Kerv, we are committed to conducting our business with honesty and integrity. We foster a culture of openness and accountability, where wrongdoing is identified and addressed. We expect all staff, contractors, and partners to maintain high standards and encourage early disclosure of any concerns about unlawful or unethical conduct, or […]
Speak Up & Accountability Policy
Speak Up & Accountability Policy Mission At Kerv, our mission is to harness the power of technology for the good of our people, customers, society, and planet. This includes building a fair, respectful, and inclusive workplace and value chain, where all voices are heard, all concerns are handled with integrity and care, and we are […]
Guardian Assurance by Kerv
CDR Assure: Is every in-scope call made and recorded? This module verifies that all required communications are being captured according to compliance policies. Perfect for meeting financial services recording requirements. Config Assure: Is every recording device and platform configured correctly? Instantly detect misconfigurations in your call recording environment. Ensure your compliance recording system setup is […]
Compliants Policy
Complaints Policy Mission Kerv has an obligation within our core values to ensure that the services we deliver to our clients and employees meet agreed expectations. We strive to provide the highest level of service and acknowledge that, on occasion, we may fall short. When this happens, we endeavour to rectify the situation as quickly […]
Internal Privacy Policy
Internal Privacy Policy Mission Kerv understands that everyone has a right to data privacy and protection, and aims to set the highest ethical benchmark when processing individual’s data. We demonstrate our commitment to data privacy and protection by meeting multiple industry standards, enabling us to implement the highest levels of personal data protection. Transparency is […]
Web Quality Policy
Web Quality Policy Mission We are committed to being positively aggressive in our attitude towards quality and customer service as we want to be ranked the “best” in our market. Quality is not just another goal, it’s one of the core strategies for survival and future growth. It is our goal to position our company […]
Web Environmental Policy
Web Environmental Policy Mission Kerv recognises that it has a responsibility to the environment beyond legal and regulatory requirements. This document demonstrates how we manage our environmental impact and demonstrates our commitment to decrease the environmental impact of our business operations in the regions in which we operate. This Environmental Policy forms part of Kerv’s Environmental Management System which defines our adherence to the ISO 14001 environmental […]
Information Security and Privacy Policy
Information Security and Privacy Policy Mission We are committed to pursuing excellence while delivering services within a secure environment, protecting our customers and our own information assets and continually improving information security within our organisation to minimise exposure to risks. Purpose The purpose of this policy is to establish a general approach to information security and privacy to detect […]
Anti Bribery and Corruption Policy
Anti Bribery and Corruption Policy Mission This document provides information on our approach to dealing with bribery and corruption to ensure that the people acting on our behalf comply with effective anti-bribery and corruption policies and legislation. Purpose This policy is designed to help you to identify when something is prohibited so that bribery and […]
Modern Slavery Policy
Modern Slavery Policy Mission Modern slavery is a crime and a serious violation of fundamental human rights. It can take many forms, including slavery, servitude, forced or compulsory labour, and human trafficking. In all cases it involves the exploitation of individuals through the deprivation of their liberty for personal or commercial gain. Kerv Group is […]
Case Study
Barnsley Leisure's Digital Transformation for Community
Kerv’s guidance and professional services have been invaluable to the implementation of the new systems. Their project management skills have helped deliver one of the best installations that I can remember. From the outset, Kerv was active in the build of the system, dealing with the detail of things like adding DDIs and extensions. Practical […]
Whitepapers
UK Contact Centre Verticals: Travel
UK Contact Centre Verticals: Travel looks at the structure, growth, technology, HR and commercial issues found in contact centres within the UK travel sectors. The independent report from Contact Babel and sponsored by Kerv, contains data from multiple large-scale surveys of hundreds of UK contact centres, and is the definitive study of this vertical market’s […]
UK Contact Centre Verticals: Public Sector
UK Contact Centre Verticals: Public Sector looks at the structure, growth, technology, HR and commercial issues found in contact centres within the UK central and local government sectors. Against the backdrop of a desire to increase government services online and a fall in budget, the public sector has struggled to realise the benefits of the […]
The Inner Circle Guide to Chatbots, Voicebots & Conversational AI
The Inner Circle Guide series dives deep into critical business challenges and explores the customer contact solutions that can address them. This Kerv-sponsored independent research, conducted by Contact Babel, offers valuable insights into the distinctions between chatbots, voicebots, and conversational AI. The report not only explores ideal use cases, but also delves into the realities of […]
The Inner Circle Guide to AI-Enabled Agent Assistance
With the rapid rise of AI, the question is often asked whether eventually there will even be a need for people to work in contact centres, answering calls. At the least, surely call numbers and employment will drop drastically, meaning investment focus should be elsewhere? The answer is resoundingly negative. There is evidence to show […]
Focusing on Employee Engagement and Performance Matters
In the midst of intense competition, where customers exhibit reduced brand loyalty and employees grapple with escalating stress levels, the significance of focusing on employee engagement and their performance matters immensely. And right at the heart of it, contact centres have a crucial job, dealing directly with customers. This white paper dives into six key […]
Coming of Age for Artificial Intelligence (AI) in the Contact Centre
AI technology has been growing exponentially and has helped contact centres transform the way they engage with their customers online. This white paper uncovers how organisations can take advantage of the new AI capabilities and transform their customer experience (CX) and employee experience (EX), whilst driving innovation. Download your copy as we uncover:
Video
Kerv Mobile Compliance Demonstration
What is Mobile Compliance by Kerv? Mobile Compliance by Kerv is a fully managed, network-based mobile recording service that enables regulated organisations to securely capture and store all business communications across voice, SMS, WhatsApp, iMessage, Telegram and other mobile channels. Designed for global financial institutions, investment firms, brokers and any organisation operating under strict regulatory […]
Mobile Voice Recording (MVR)
Within the financial sector, institutions of all sizes are required to adhere to various compliance regulations across all communication tools and modalities. Mobile communication is no exception, be it voice or social messaging platforms. Discover Mobile Voice Recording (MVR) Solutions for Financial Institutions In this short video, Commercial Director Archie Denton explains why many financial […]
