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CX Strategy Event: Accelerating your Customer Experience with AI & Data

  • Date
    Thu 17th October 2024
  • Time
    09:30 - 13:00
  • Event Type
    In-person
  • Location
    Royal Armouries, Leeds
  • Event starts in

CX Strategy Event: Accelerating your Customer Experience with AI & Data

Join us at the Royal Armouries to learn from industry leaders, including Genesys and PureGym, about automating and transforming your customer experience using the latest tools, technology and AI developments!

Attendees will:

  • Learn about linking CX and CRM: Find out how you can utilise AI to implement data-driven experiences with live demos of the Genesys integration with Microsoft. 
  • Learn how to optimise a digital experience through AI.  
  • Hear from the Member Services Manager from PureGym about their huge (and award-winning!) CX transformation. 
  • Discover how Genesys are leading the way in customer empathy and hyper-personalisation.  

Guests also get free access to the Royal Armouries Museum!

Agenda:

9.30am: Tea, coffee & light breakfast 

10.00amCustomer experience in the age of AI: balancing AI with a human touch for CX success.

10.20amGenesys Keynote: The future of CX: discover what’s coming next in digital, AI, and customer journey management.  

10.45amPureGym: CX Transformation Story – the challenges, solutions and business outcomes achieved. 

11.00am: CX Transformation story

11.15am: Break

11.30amLive CX demo:  discover Genesys Cloud and the CRM integration capabilities with Microsoft and Salesforce. 

A live Genesys Cloud demo: using digital and AI to improve your CX.

Linking CX and CRM: The role AI and data plays in delivering a truly connected customer experience: live demonstrations of the integration between Genesys Cloud, Microsoft and Salesforce, including a co-pilot demo!

12.30pm: Q&A panel discussion – your questions answered.  

1.00pm: Lunch & optional access to the Royal Armouries Museum.


Speakers

Michelle Kaye

Member Services Manager, PureGym

EJ Cay

VP UKI, Genesys

Paul Cox

Senior CX Consultant, Kerv Experience

Rufus Grig

Chief Technology & Strategy Officer, Kerv Group

Jas Bansal

Head of Marketing, Kerv Experience

Sean Lindsay

Senior Principal Solutions Consultant, Kerv

Will Dorrington

Chief Technology Officer

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