Business Process Outsourcing (BPO)
Helping BPOs gain competitive advantage through cloud technology.
Overview
Empowering IT BPOs with cloud contact centre platforms designed for rapid innovation, scalability, and flexibility
At Kerv, we understand the complexities involved in delivering different customer needs at the right time to drive excellent and personalised CX.
Our innovative solutions, embracing the latest technology, can give outsourcers a significant competitive edge. AI-powered tools can help to drive improvements in customer satisfaction and efficiency, whilst, cloud-based solutions and real-time data analytics empower IT BPOs to scale their operations seamlessly, adapting to client needs and market fluctuations.
Ultimately, these advancements translate to cost savings, improved service quality, and a more responsive approach. Valuable assets for any outsourcer looking to stand out from the crowd.
The Kerv Approach
Agile, flexible, and scalable.
22+ years deploying complex contact centre solutions
Cloud contact centre is what we do. Our people have delivered hundreds of projects across multiple industries.
Genesys Cloud Gold Partner
We are a multi-award winning Genesys Partner, having deployed Genesys Cloud to thousands of agents since 2016.
In-house BPO experience
Our teams are well versed in delivering cloud contact solutions to BPOs, understanding the unique complexities of deploying technology to multiple client campaigns.
Facts and Stats
BPO agents deployed using Genesys Cloud
At Kerv, we have 20+ years’ experience in providing service for the BPO / outsourcing sector.
Messages a month translated by our BPO customers using Kerv app, CX Translate
Webinars for IT Business Process Outsourcing
How BPOs can automate with care
How BPOs can deliver innovation through automation and AI to improve CX and cost reduction whilst maintaining margins, featuring Contact Centre Panel, Genesys and Kerv.
Creating a competitive advantage through PCI payments
How BPOs can deliver compliant payment solutions to their end clients, featuring the PCI Security Standards Council, Contact Centre Panel, Genesys and Kerv.
Creating a competitive advantage through PCI payments
Cost effective strategies for optimising AI benefits in BPOs
Contact Centre Panel, Kerv and Genesys experts joined together on a webinar to discuss key points around cost effective strategies for optimising AI benefits.
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