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Home / Industries / BPOs/Outsourcers

Business Process Outsourcing (BPO)

Helping BPOs gain competitive advantage through cloud technology.

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Overview

Empowering BPOs with cloud contact centre platforms designed for rapid innovation, scalability, and flexibility.

At Kerv, we understand the complexities involved in delivering different customer needs and at the right time to drive excellent and personalised CX.

Drive efficiencies to improve agent performance and reduced contact volumes with Genesys Cloud CX and Zendesk.

Featured content

Changing up with cloud-first strategy

Arvato enables agents to work securely from anywhere, speeding up agility and creating innovative client solutions. Read this case study to learn their story.

The Kerv Approach

Agile, flexible, and scalable.

22+ years deploying complex contact centre solutions

Cloud contact centre is what we do. Our people have delivered hundreds of projects across multiple industries.

Genesys Cloud Gold Partner

We are a multi-award winning Genesys Partner, having deployed Genesys Cloud CX to thousands of agents since 2016.

In-house BPO experience

Our teams are well versed in delivering cloud contact solutions to BPOs, understanding the unique complexities of deploying technology to multiple client campaigns.

Facts and Stats
3000+

BPO agents deployed using Genesys Cloud CX

20+

At Kerv, we have 20+ years’ experience in providing service for BPO / outsourcing sector.

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Insights

From our world to yours

From our world to yours
case study

Lemon Business Solutions: Transforming Remote Service…

01 | 04 | 2022
From our world to yours
case study

Arvato Bertesmann: Changing up with cloud-first strategy

20 | 01 | 2022
From our world to yours
blog

Why BPOs need to wise-up on payment risks

04 | 07 | 2023
See all insights

Got any questions?

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Having Kerv Experience in our corner is helping us win more business. They always respond, whatever we throw at them. When we’re invited to bid for new contracts they help prototype and develop services in ultra-short timescales.

Gordon Dalgleish Head of IT Solutions, Arvato CRM Solutions

Kerv Experience created a hybrid solution so it was easy to re-route traffic and we didn’t have to worry about complexities like quality of service and load balancing, we saved money by eliminating call diverts, then added chat and email to lower costs further still.

Gordon Dalgleish Head of IT Solutions, Arvato CRM Solutions

Technology no longer holds us back, we can provide anything our clients want –voice, email, chat, text, social, bots –and spin up those services faster than ever before. And if we need to roll back something when a campaign ends, for example, we can do that too. That conserves our resources and our clients’ budgets.

Martin Anderson Managing Director, Lemon Business Solutions

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