Business Process Outsourcing (BPO)

Helping BPOs gain competitive advantage through cloud technology.

Overview

Empowering IT BPOs with cloud contact centre platforms designed for rapid innovation, scalability, and flexibility

At Kerv, we understand the complexities involved in delivering different customer needs at the right time to drive excellent and personalised CX.

 

Our innovative solutions, embracing the latest technology, can give outsourcers a significant competitive edge. AI-powered tools can help to drive improvements in customer satisfaction and efficiency, whilst, cloud-based solutions and real-time data analytics empower IT BPOs to scale their operations seamlessly, adapting to client needs and market fluctuations.

 

Ultimately, these advancements translate to cost savings, improved service quality, and a more responsive approach. Valuable assets for any outsourcer looking to stand out from the crowd.

The Kerv Approach

Agile, flexible, and scalable.

22+ years deploying complex contact centre solutions

Cloud contact centre is what we do. Our people have delivered hundreds of projects across multiple industries.

Genesys Cloud Gold Partner

We are a multi-award winning Genesys Partner, having deployed Genesys Cloud to thousands of agents since 2016.

In-house BPO experience

Our teams are well versed in delivering cloud contact solutions to BPOs, understanding the unique complexities of deploying technology to multiple client campaigns.

Facts and Stats
3000+

BPO agents deployed using Genesys Cloud

20+

At Kerv, we have 20+ years’ experience in providing service for the BPO / outsourcing sector.

3m+

Messages a month translated by our BPO customers using Kerv app, CX Translate

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Webinars for IT Business Process Outsourcing

How BPOs can automate with care

How BPOs can deliver innovation through automation and AI to improve CX and cost reduction whilst maintaining margins, featuring Contact Centre Panel, Genesys and Kerv.

How BPOs can automate with care

Watch the recording

Creating a competitive advantage through PCI payments

How BPOs can deliver compliant payment solutions to their end clients, featuring the PCI Security Standards Council, Contact Centre Panel, Genesys and Kerv.

Creating a competitive advantage through PCI payments

Cost effective strategies for optimising AI benefits in BPOs

Contact Centre Panel, Kerv and Genesys experts joined together on a webinar to discuss key points around cost effective strategies for optimising AI benefits.

Cost effective strategies for optimising AI benefits in BPOs

Watch the recording
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Insights

From our world to yours

From our world to yours

Lemon Business Solutions: Transforming Remote…

From our world to yours

Why BPOs Need to Wise-Up on Payment Risks

From our world to yours

Arvato Bertelsmann: Changing Up With Cloud-First…

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Worth Digital

is now part of Kerv

In a continued effort to ensure we offer our customers the very best in knowledge and skills, Kerv has acquired Worth Digital.