Business Process Outsourcing (BPO)

Helping BPOs gain competitive advantage through cloud technology.

Overview

Empowering BPOs with cloud contact centre platforms designed for rapid innovation, scalability, and flexibility.

At Kerv, we understand the complexities involved in delivering different customer needs and at the right time to drive excellent and personalised CX.

Drive efficiencies to improve agent performance and reduced contact volumes with Genesys Cloud and Zendesk.

The Kerv Approach

Agile, flexible, and scalable.

22+ years deploying complex contact centre solutions

Cloud contact centre is what we do. Our people have delivered hundreds of projects across multiple industries.

Genesys Cloud Gold Partner

We are a multi-award winning Genesys Partner, having deployed Genesys Cloud to thousands of agents since 2016.

In-house BPO experience

Our teams are well versed in delivering cloud contact solutions to BPOs, understanding the unique complexities of deploying technology to multiple client campaigns.

Facts and Stats
3000+

BPO agents deployed using Genesys Cloud

20+

At Kerv, we have 20+ years’ experience in providing service for BPO / outsourcing sector.

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Insights

From our world to yours

From our world to yours

Cost Effective Strategies for Optimising AI Benefits in BPOs

From our world to yours

Arvato Bertelsmann: Changing Up With Cloud-First Strategy

From our world to yours

Why BPOs Need to Wise-Up on Payment Risks

From our world to yours

Lemon Business Solutions: Transforming Remote Service Delivery

Got any questions?

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Worth Digital

is now part of Kerv

In a continued effort to ensure we offer our customers the very best in knowledge and skills, Kerv has acquired Worth Digital.