Business Process Outsourcing (BPO)

Helping BPOs gain competitive advantage through cloud technology.


Empowering BPOs with cloud contact centre platforms designed for rapid innovation, scalability, and flexibility.

At Kerv, we understand the complexities involved in delivering different customer needs and at the right time to drive excellent and personalised CX.

Drive efficiencies to improve agent performance and reduced contact volumes with Genesys Cloud CX and Zendesk.

The Kerv Approach

Agile, flexible, and scalable.

22+ years deploying complex contact centre solutions

Cloud contact centre is what we do. Our people have delivered hundreds of projects across multiple industries.

Genesys Cloud Gold Partner

We are a multi-award winning Genesys Partner, having deployed Genesys Cloud CX to thousands of agents since 2016.

In-house BPO experience

Our teams are well versed in delivering cloud contact solutions to BPOs, understanding the unique complexities of deploying technology to multiple client campaigns.

Facts and Stats

BPO agents deployed using Genesys Cloud CX


At Kerv, we have 20+ years’ experience in providing service for BPO / outsourcing sector.


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