Business Process Outsourcing (BPO)

“ Having Kerv Experience in our corner is helping us win more business. They always respond, whatever we throw at them. When we’re invited to bid for new contracts they help prototype and develop services in ultra-short timescales. ”

“ Technology no longer holds us back, we can provide anything our clients want –voice, email, chat, text, social, bots –and spin up those services faster than ever before. And if we need to roll back something when a campaign ends, for example, we can do that too. That conserves our resources and our clients’ budgets. ”

“ Kerv Experience created a hybrid solution so it was easy to re-route traffic and we didn’t have to worry about complexities like quality of service and load balancing, we saved money by eliminating call diverts, then added chat and email to lower costs further still. ”

“ We can rapidly jump on service issues, whether our agents are in the office or at home by closely monitoring call queues or comparing KPIs across multiple channels and pinpointing coaching and training needs. ”