Microsoft Dynamics 365 Consultants & Managed Services
Grow smart with Microsoft Dynamics 365
Want to know more?Microsoft Dynamics 365 – tweaked just for you
Reach new heights of productivity, efficiency and collaboration with Dynamics 365. Comprised of a suite of enterprise-level applications for customer experience, business central, customer insights and more.
We combine user experience mapping, design and data science to help you make the most of your investment, whether that’s due to business growth or other structural changes. Utilised unique data-driven experiences across multiple first party Microsoft Dynamics 365 solutions, supported by Kerv.
Benefits
Unleash Dynamics 365 power precisely
Plan collaboratively
Work together with Kerv’s Experience Designers to understand your business requirements and map out a prototype. This ensures a bespoke solution before a single line of code is written.
Accelerate progress
Kerv’s unique accelerators and powerUps unlock even more value from your investment.
Exploit our skill base
Our software skills in Dynamics and Power Platform are practically peerless. Expect first-class customisation and extension.
Enjoy data insights and detailed reporting
You’ll take advantage of out-the-box AI and boost efficiency through rich insights delivered by real-time reporting on service levels and user interactions.
Perfect Portals
Design and deliver intuitive end-user portals to enable self-service
Business Central and Customer Engagement Specialists
We work across multiple first party applications, but are unparalleled experts in integrating finance systems and CRM
The Kerv Difference
No-one enhances Microsoft Dynamics 365 for you like Kerv
Bespoke Microsoft Dynamics 365 development
We want to collaborate, engage and share our knowledge with you. Kerv is one of the few Dynamics 365 providers with a combination of dedicated experts in bespoke software and out of the box solutions, Data Science and Dynamics 365. This makes us uniquely positioned to provide consultancy and work in partnership with you to build a Microsoft Dynamics 365 solution tailored to your needs.
Dedicated support services
Our dedicated DevSecOps and front-line support services continuously improve Dynamics 365 deployments actively improving code, environments and adding features over time. We’re also here to help with incident management, answering those difficult “how to” and “why” questions, one-to-one advice and training on your Microsoft products, ITIL compliant processes, application management and monitoring, SLA-based support agreements, and assistance with Microsoft continuous upgrades.
Rare expertise
Tap into the collective knowledge of our recognised experts across multiple Dynamics 365 areas and the wider Power Platform. We proactively review how the solution is being used and provide recommendations on leveraging it to address new challenges. By taking the time to understand our customers’ business, we can ensure that Dynamics 365 continues to scale for your business and in the future.
D365 Customer Service
Dynamics 365 Customer Service empowers customers to find relevant information through virtual agents and knowledge portals. This solution:
Integrates people, data, and processes.
Facilitates data-driven decision-making and faster insights.
Unifies Sales and Marketing teams.
Offers self-service support to customers.
Boosts team productivity with AI-driven tools.
Enhances service delivery with actionable insights.
D365 Sales
Microsoft Dynamics 365 Sales provides your sales teams with crucial insights to foster meaningful, long-term customer relationships and boost sales opportunities. It helps your business:
Enhance sales team productivity.
Build stronger customer relationships.
Foster long-lasting relationships.
Conduct business anywhere with a modernised CRM.
Increase adaptability.
D365 Customer Insights
Dynamics 365 Customer Insights creates a unified view of the customer, offering deeper insights into their behavior. This enables you to:
Excel in customer experience.
Gain valuable audience insights.
Unlock powerful engagement insights.
Perform real-time analysis.
Access cross-channel analytics.
Predict and meet client needs.
D365 Marketing
As part of D365 Customer Insights, Dynamics 365 Marketing helps you build personalized journeys for leads and customers, strengthening relationships and increasing pipeline. This platform allows you to:
Enhance customer engagement.
Elevate the customer experience.
Provide real-time customer engagement.
Increase customer wins and loyalty.
Personalise customer experiences with AI-driven technology.
D365 Field Service
Built for those working on the road away from a desk, enable your schedulers and technicians to resolve customer issues efficiently, saving time and resources. This solution helps you:
Deliver proactive customer service.
Optimize resource scheduling with AI.
Build customer confidence and improve retention.
D365 Remote Assist
Dynamics 365 Remote Assist leverages the latest technology to enable teams to collaborate from anywhere. Benefits include:
Real-time problem solving.
Access to critical information.
Remote issue resolution.
Got any questions?
FAQs
Got a question about this product?
We’re only a chat away if you have any questions, but we are commonly asked the following by those new to Dynamics
There is a great deal of overlap between the Dynamics products, and often clients do not need to take on the entire suite. We will provide Microsoft Dynamics 365 consultancy and work with you to understand your requirements and suggest solutions with the right products to ensure maximum functionality for your license spend.
We recommend configuration before customisation. Most client requirements can be achieved without needing to write large amounts of bespoke code. Where there is a need to add functionality, Microsoft has an extensive library of approved add-ons for Dynamics (which Kerv contributes to). This helps ensure compatibility with all future updates and ongoing security.
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