Background pattern

Mobile Voice Recording: Migration, Integration and Monitoring

A large tier Tier 1 bank were experiencing issues with their previous communications provider, they wanted a partner that could transition their entire voice recording estate onto a new network and provide network-based call recording solution.

Overview

As is now common, employees within the financial sector are often geographically dispersed meaning mobile usage as a form of communication within the financial sector has increased amongst bankers and traders. With financial regulations stipulating that any interaction that may lead to a trade must be recorded and stored securely, institutions are looking for solutions that can help them to achieve this – enabling compliance, upholding their reputation and avoiding significant fines.

Challenge

One of Kerv’s existing customers, a large Tier 1 bank contacted Kerv Collaboration and Compliance for this exact reason. Having experienced issues with their previous provider they wanted a partner that could transition their entire voice recording estate onto a new network and provide network-based call recording solution with secure data storage and the ability to retrieve records when needed.

As an existing customer, already using our technology in a different area of the business, they were confident that Kerv would continue to be that trusted partner to provide this new fully integrated solution.

Solution

Kerv worked with the customer to identify the challenges they were facing, the main goals they needed to achieve and created a roadmap, capturing all their requirements in order to build a bespoke solution to fit their needs.

Together with our trusted partner, EE, the customer was seamlessly transitioned to the EE network which was rapidly configured to capture all network-based calls made across the initial 1500 users, which subsequently increased to 2500+ users after a successful rollout.

In addition, the Kerv portal allowed for all legacy data to be migrated, providing a consolidated view for inhouse compliance staff to view both legacy and live active data in one unified interface.

Kerv are proud to be the go-to provider for compliance solutions across all areas of the financial sector. Remaining compliant is of upmost importance to banks and other financial institutions, and our agnostic approach together with our dedicated software developers allow us to continue to provide enhancements, updates and adjustments as regulations and customer requirements change.

Result

Just as regulations are guaranteed to change, so will the adoption of new collaboration tools and platforms. Kerv C&C’s comprehensive suite of compliance services, together with our deep routed partnerships and in house experience perfectly positions us to help our customers to navigate current and future compliant challenges.

From social compliance platforms to the CDR Reconciliation and translation capabilities of our Compliance Cloud solution – if you want to be ready when the regulators come knocking, come and talk to us today.

Related Case Studies

You might also be interested in

From our world to yours

The Digital Divide: Ensuring Equitable Access

From our world to yours

Navigating Broadband Outages: How AI is Revolutionising Provider Strategies 

From our world to yours

Sustainable Digital Transformation Within Central Gov

From our world to yours

Unleash Innovation at the Kerv Digital Nonprofit Hackathon with Microsoft Cloud for...

From our world to yours

How to Measure your IT Service Desk Performance

From our world to yours

Life at Kerv as a Project Manager at Kerv Experience

From our world to yours

Fibrus Networks matches high-speed broadband services with digital-first customer care

From our world to yours

Customer-Centric Banking Apps & The Regulatory Shift

From our world to yours

Key Trends Financial Organisations Are Using to Stay on Top of Compliance

From our world to yours

Identifying and Supporting Vulnerable Customers under Consumer Duty using AI and Data

From our world to yours

Engaging Major Donors With Microsoft Cloud for Nonprofit

From our world to yours

Defining a Vision for Digital Transformation

From our world to yours

Navigating Consumer Duty in Finance: Linking Customer Experience to Customer Operations using...

From our world to yours

Driving Retail Profitability and Growth With AI

From our world to yours

What Exactly is User Research?

From our world to yours

Agent Assist: The Foundation of the Knowledge-Based Contact Centre

From our world to yours

Microsoft Azure: Market Leading Technologies Available to All 

From our world to yours

How Microsoft Azure Helps Businesses to Stay Secure

From our world to yours

There’s More to Azure: Overcoming Business Challenges

From our world to yours

Advancing Citizen Engagement in the Public Sector

From our world to yours

Protecting Progress: The Power of Data Security

From our world to yours

Kerv Achieves the UK’s Best Workplaces for Development 2024 List  

From our world to yours

Skipton Building Society Builds the Future Brick by Brick Along a Measured...

From our world to yours

Ensuring Compliance in Finance with Cloud Transformation and AI

From our world to yours

Nurturing The Next Generation of Nonprofit Donors

Explore all our upcoming events! View all

Worth Digital

is now part of Kerv

In a continued effort to ensure we offer our customers the very best in knowledge and skills, Kerv has acquired Worth Digital.