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Data Driven Customer Experience (CX)

Obtain the latest insights into Data Driven Customer Experience.

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Customer experience (CX) has become extremely challenging. Companies are consistently battling to deal with rising customer expectations, increased call volumes and talent shortages. Download your copy today as we analyse the crucial steps in transforming contact centres into data-driven organisations that attract and retain employees. Data Driven Customer Experience

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The Top CX Trends 2022

Find out the latest CX trends in 2022 to stay ahead.

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Digital-first interactions have become the default in 2022. Kerv and Genesys have identified eight major trends in customer experience (CX) and employee experience that will help drive businesses forward.

Is your business digital-ready? This resource has all the insights and tips you need.

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Analysing and shaping customers journeys

Making a purchase and obtaining support can be like entering a maze or decoding an encrypted message. Your customers just want help—they want customer care.

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The challenge of customer experiences

It is not easy to create and strengthen customer relationships while ensuring that customers enjoy interacting with your company and contacting your employees. And disjointed communications with your company make this even more difficult. Customers pick up the phone to call and have to “start all over again” after having already searched the web, asked their Facebook friends and Twitter followers for help and finally arrived at your website to look further for the right information.

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Eight hot 2021 contact centre trends

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Looking ahead to new trends

Crystal-ball gazing has always been a dangerous pastime, but in this white paper we focus on eight hot trends with their genesis in 2020 yet effects that will be increasingly felt throughout what will undoubtedly be an interesting 2021.

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