2023 Contact Centre Buyer’s Guide

New ways to win in 2023!

It’s hard to keep up with all the current challenges and changes in CX, so Genesys and Kerv have provided this easy to use guide, which expertly takes you through the right questions to ask and how to evaluate responses, in order to get the contact centre that fits your organisation and achieves your goals.

Download your copy and discover:

  • Experience orchestration – ensure any new system creates fast and streamlined responses for customers
  • Digital empowerment – how to create and capture information across all channels
  • Use AI to unleash employee superpowers!

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Event Video

Revolutionising CX Using AI, Data & Digital – Bringing Together the Genesys & Microsoft Stack

What did we cover at the event?

Kerv, Genesys and Microsoft experts gathered at the Imperial War Museum in Manchester to showcase how companies can transform their CX using AI, Data and Digital.

Watch our event video to hear our client, Damian Hall, from Vision Direct talk about their CX and digital transformation journey with Genesys and Kerv.