Genesys EMEA Cloud Partner of the Year 2020

Genesys Celebrates the Success of its Partner Ecosystem

For the second year running Kerv Experience (previously Foehn), a Kerv Group company, has been named EMEA Cloud Partner of the Year by Genesys, the global leader in cloud customer experience and contact centre solutions. Presented during the Genesys Partner Vision 2020 virtual event, the prestigious award is based on sales results and meeting strict performance criteria, such as demonstrating partner-led innovation, winning new business and successful customer deployments.

As a longstanding Genesys Gold Partner and cloud-first business, Kerv Experience was well placed to help customers accelerate their digital plans and safely navigate through the COVID-19 crisis by rapidly spinning up efficient remote working models. In addition, many public sector organisations saw the value of more agile cloud-based solutions.

Julian Barrow, Managing Director at Kerv Experience, said: “We’re delighted to be recognised by Genesys and to win the award again in an especially turbulent year. Particularly pleasing are the high satisfaction scores recorded for new clients, reflecting the continued dedication of our sales, service and technical teams. We share with Genesys a passion to help customers realise the full power of their cloud investments and achieve business objectives sooner. Whether that’s by developing financially sound cloud roadmaps, simplifying adoption, or employee and customer experience innovation.”

Bas Diepen, Vice President Alliances and Channels, EMEA at Genesys, added: “The Partner Vision 2020 was set up to recognise our partner ecosystem in these extraordinary times. Now, more than ever, our customers need to partner with companies offering a clear vision, flexibility and the opportunity to deliver continued value and support. Kerv Experience has demonstrated its dedication to delivering continued value to our joint customers, making them a thoroughly deserving winner of the EMEA Cloud Partner of the Year 2020 award.”