Event Video
Highlights from the CX Strategy Event, March 2024
What did we cover at the event?
Kerv, Skipton Building Society, Utility Warehouse, Genesys and Microsoft experts gathered at the iconic Tower of London to showcase how companies can elevate their CX strategies by utilising AI, Digital and Data strategies and implement data-driven empathetic customer experiences.
Watch the highlights reel to find out what we covered at the event and then get in touch with us to find out how you can start your own CX and digital transformation journey with Genesys.
Fancy coming along to the next one? Check out our Events page.
Want more info? Read the event blog.
White Paper
UK Contact Centre Verticals: Public Sector
Against the backdrop of a desire to increase government services online and a fall in budget, the public sector has struggled to realise the benefits of the latest technology. With 6m over-65s not online, and the poorest 25% of the population accessing 80% of services, the demand for live citizen support is not going to go away, and looks the most likely of any sector to be handled by phone.
UK Contact Centre Verticals: Public Sector looks at the structure, growth, technology, HR and commercial issues found in contact centres within the UK central and local government sectors.
The report from Contact Babel and sponsored by Kerv, contains data from multiple large-scale surveys of hundreds of UK contact centres, and is the definitive study of this vertical market’s customer contact operations.
Download your copy
White Paper
UK Contact Centre Verticals: Public Sector
Against the backdrop of a desire to increase government services online and a fall in budget, the public sector has struggled to realise the benefits of the latest technology. With 6m over-65s not online, and the poorest 25% of the population accessing 80% of services, the demand for live citizen support is not going to go away, and looks the most likely of any sector to be handled by phone.
UK Contact Centre Verticals: Public Sector looks at the structure, growth, technology, HR and commercial issues found in contact centres within the UK central and local government sectors.
The report from Contact Babel and sponsored by Kerv, contains data from multiple large-scale surveys of hundreds of UK contact centres, and is the definitive study of this vertical market’s customer contact operations.
Download your copy
White Paper
UK Contact Centre Verticals: Public Sector
Against the backdrop of a desire to increase government services online and a fall in budget, the public sector has struggled to realise the benefits of the latest technology. With 6m over-65s not online, and the poorest 25% of the population accessing 80% of services, the demand for live citizen support is not going to go away, and looks the most likely of any sector to be handled by phone.
UK Contact Centre Verticals: Public Sector looks at the structure, growth, technology, HR and commercial issues found in contact centres within the UK central and local government sectors.
The report from Contact Babel and sponsored by Kerv, contains data from multiple large-scale surveys of hundreds of UK contact centres, and is the definitive study of this vertical market’s customer contact operations.
