Tagged in: Contact Centre

Agent Assist: The Foundation of the Knowledge-Based Contact Centre
Blog

Agent Assist: The Foundation of the Knowledge-Based Contact Centre

AI and Digital Bots from Kerv Experience
Blog

AI and Digital Bots from Kerv Experience

Migration Services Assured for Genesys PureConnect Contact Centre Customers
Blog

Migration Services Assured for Genesys PureConnect Contact Centre Customers

Four Top Tips for Contact Centre Cost-Cutting in 2024
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Four Top Tips for Contact Centre Cost-Cutting in 2024

Realigning CX for Purpose-Driven Hybrid Shoppers
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Realigning CX for Purpose-Driven Hybrid Shoppers

The Kerv and Genesys Partnership goes from Strength to Strength
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The Kerv and Genesys Partnership goes from Strength to Strength

Mining Contact Centre Data for Hidden Gold with Sentiment Analysis
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Mining Contact Centre Data for Hidden Gold with Sentiment Analysis

Why BPOs Need to Wise-Up on Payment Risks
Blog

Why BPOs Need to Wise-Up on Payment Risks

Top Tips for Protecting your Contact Centre Agents from Burnout
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Top Tips for Protecting your Contact Centre Agents from Burnout

CX & EX Reimagined: Driving Customer Loyalty and Employee Wellbeing through Genesys and Microsoft Integrations
Blog

CX & EX Reimagined: Driving Customer Loyalty and Employee Wellbeing through Genesys and Microsoft Integrations

Email vs Messaging: The Search for a Better Customer Experience
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Email vs Messaging: The Search for a Better Customer Experience

4 Ways to Defend Contact Centres from Cyber Crime
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4 Ways to Defend Contact Centres from Cyber Crime

Actionable Insights to Improve Genesys Contact Centre Performance
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Actionable Insights to Improve Genesys Contact Centre Performance

Integrate Contact Centre and CRM for Personalised CX
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Integrate Contact Centre and CRM for Personalised CX

CX Translate Boosts Cross-Border Contact Centres
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CX Translate Boosts Cross-Border Contact Centres

Maximising Workforce Engagement for Employee Experience
Blog

Maximising Workforce Engagement for Employee Experience

Local Government CX Roundtable - Key Takeaways
Blog

Local Government CX Roundtable - Key Takeaways

Genesys EMEA Cloud Partner of the Year 2020
Blog

Genesys EMEA Cloud Partner of the Year 2020

Redesigning CX from the Ground Up
Blog

Redesigning CX from the Ground Up

Achieving Empathy Across Digital Channels
Blog

Achieving Empathy Across Digital Channels

Experience as a Service
Blog

Experience as a Service

Maximising CX Value Through AI-Driven Digital Engagement
Blog

Maximising CX Value Through AI-Driven Digital Engagement

Revamping CX with Genesys-Microsoft Integration
Blog

Revamping CX with Genesys-Microsoft Integration

Gamification for Contact Centre Workforce Management
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Gamification for Contact Centre Workforce Management

What it Takes to Top The Gartner CCaaS Magic Quadrant
Blog

What it Takes to Top The Gartner CCaaS Magic Quadrant

Worth Digital

is now part of Kerv

In a continued effort to ensure we offer our customers the very best in knowledge and skills, Kerv has acquired Worth Digital.