The Crucial Link
Aligning Target Operating Model (TOM) with digital transformation.
Download your copy today!What’s in it for you?
In today’s rapidly evolving business landscape, the crucial link between digital transformation and the Target Operating Model has become an imperative for organisations seeking to remain competitive and future-proof.
This eBook provides actionable intelligence on identifying the pertinent elements within the TOM and how they interplay with digital transformation initiatives.
- Understand the Target Operating Model
- Understand Digital Transformation and its implications
- Align Digital Transformation with the TOM
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Reflections from the Emergency Tech Show with Microsoft at the NEC
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Reflections from the Emergency Tech Show with Microsoft at the NEC
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Dellner Glass Solutions' Digital Transformation with Kerv
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Dellner Glass Solutions' Digital Transformation with Kerv
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EG On The Move – Building a Touchless Finance Platform from Day One
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EG On The Move – Building a Touchless Finance Platform from Day One
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Why Network Transformation Is Now Retail’s First Step to Innovation
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Why Network Transformation Is Now Retail’s First Step to Innovation
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Hack for Housing – 2026 – The Year of Innovation in Housing
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Hack for Housing – 2026 – The Year of Innovation in Housing
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From Image to Action: Enhancing Resident Safety & Satisfaction with Kerv’s AI Damp & Mould Agent
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From Image to Action: Enhancing Resident Safety & Satisfaction with Kerv’s AI Damp & Mould Agent
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The Data Tapestry - Weaving mission and data into measurable impact
Event
The Data Tapestry - Weaving mission and data into measurable impact
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Ian Grose Joins Kerv as New Chief Financial OfficerÂ
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Ian Grose Joins Kerv as New Chief Financial OfficerÂ
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We're proud to be a Sponsor at the Microsoft Elevate Day
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We're proud to be a Sponsor at the Microsoft Elevate Day
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How to prepare for a smooth data migration to Dynamics 365 Finance & Supply Chain
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How to prepare for a smooth data migration to Dynamics 365 Finance & Supply Chain
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Kerv achieves all six Microsoft Solution Partner designations
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Kerv achieves all six Microsoft Solution Partner designations
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Enabling AI and Security for Complex Retail Environments
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Enabling AI and Security for Complex Retail Environments
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Kerv Managing Director Mike Ing Announces Plans to Retire Â
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Kerv Managing Director Mike Ing Announces Plans to Retire Â
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West Lindsey District Council Adapts and Innovates Service Delivery with Masterful Contact Centre Redesign
Case Study
West Lindsey District Council Adapts and Innovates Service Delivery with Masterful Contact Centre Redesign
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Goodfellow's Digital Transformation Journey with Kerv
Case Study
Goodfellow's Digital Transformation Journey with Kerv
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Katrina King Appointed as Chief Customer & Operations Officer
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Katrina King Appointed as Chief Customer & Operations Officer
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CX Trends 2026: Bridging the Gap Between Expectation & Performance
Event
CX Trends 2026: Bridging the Gap Between Expectation & Performance
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Building the Foundations for Digital Transformation: Clarion’s Contact Centre Journey
Event
Building the Foundations for Digital Transformation: Clarion’s Contact Centre Journey
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Local Government CX Roundtable: How Somerset Created a Single Front Door Through Their Unitary Organisation
Event
Local Government CX Roundtable: How Somerset Created a Single Front Door Through Their Unitary Organisation
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Fibrus Recognised by the ECCCSAs for Peak CX Leadership
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Fibrus Recognised by the ECCCSAs for Peak CX Leadership
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