The Compliance Minefield of Multiple Modalities – And How Others Are Already Solving It

Published 10/07/25 under:

Guardian Assurance by Kerv: Global Communications Capture Without the Guesswork

Since launch, Guardian Assurance has been turning heads across the global financial services sector. From Tier 1 banks to smaller investment brokers, compliance leads are sitting up and saying: “Finally – something that gives us clarity, confidence, and control.”

Let’s face it: compliance isn’t optional, and the pressure’s only increasing. Whether you’re working under MiFID II, Dodd-Frank, SEC, or MAS regulations, the stakes are high. But what if there was a smarter way to ensure every in-scope call is recorded, every device is working, and every config is correct — before a regulator finds an issue?

Spoiler alert: there is. And it’s called Guardian Assurance.

Why Traditional Call Recording Just Isn’t Cutting It

Financial services is one of the most regulated industries in the world — and for good reason. But keeping up with global rules while juggling dozens of platforms (we’re talking Teams, Zoom, Webex, Cloud9…) isn’t easy.

Most Tech Op compliance teams are still stuck in reactive mode:

“Did we miss a call?”  “Is every endpoint recording?”  What happens if a config change goes unnoticed?”

That kind of uncertainty isn’t just stressful — it’s risky. One missed call recording can lead to serious regulatory trouble, and let’s be honest: no one wants that on their watch.

Enter: Guardian Assurance – Your Global Compliance Companion

Guardian Assurance is here to make your life easier. Think of it as your 24/7 digital compliance watchdog, keeping an eye on your recording platforms so you don’t have to.

It combines three powerful tools into one smart suite, giving you complete visibility and confidence across your call recording ecosystem — no matter how big, complex, or global it is.

1. CDR Assure: Catch Every Call, Every Time

Was every call actually recorded?

CDR Assure automatically checks call data against recording data in near real-time. If something was missed you’ll be notified quickly rather than weeks later during an audit.

Benefits for Financial Institutions:

• Instantly spot gaps between call logs and recordings

• Works with Teams, Zoom, BT, Verint, Cloud9, Movius, Webex & more

• View easy-to-digest dashboards with total visibility of recorded/unrecorded calls

• Get automated alerts for missing records before regulators come knocking.

2. Config Assure: Keep Setups Spot-On

Is your recording system still configured the way it should be?

Config Assure is your “set-it-and-forget-it” monitoring tool. It checks your recording systems constantly and flags any sneaky changes that might cause issues.

Benefits for Financial Institutions:

• Prevents accidental (or unauthorised) config changes

• Instantly notifies you of changes so you can fix them fast

• Helps avoid nasty surprises like unplayable legacy recordings.

3. Endpoint Assure: Test. Record. Relax.

Are your endpoints ready and recording clearly?

Endpoint Assure runs automated, daily tests on your devices — from trader turrets to collaborative telephony to make sure everything’s up, running, and your recording meets regulatory criteria.

Benefits for Financial Institutions:

• Finds recording issues that need attention before the business day starts

• Ensures recorded audio meets evidentiary requirements

• Sends clear and easy-to-action reports (plus escalates issues if needed)

Built for Global Financial Institutions

Whether your team is headquartered in London, New York, Singapore, or Sydney, Guardian Assurance works across borders, platforms, and regulatory frameworks. From MiFID II in the EU to Dodd-Frank and SEC rules in the US, you’ll be covered.

It’s fully scalable, super secure, and ready to help you avoid compliance gaps and penalties, streamline audits and investigations and most importantly sleep better (!) knowing your call recordings are, like you securely tucked up where they should be.

Want to see it in action? Book a demo and find out how Guardian Assurance can transform your compliance strategy and protect your firm — wherever you are in the world.