This wasn’t just a one-off project. The success of the initial rollout opened the door to even greater opportunity.
In 2023, Inciper (now Kerv) continued to work hand-in-hand with the housing association to expand the app’s features and explore brand-new use cases where Power Apps could simplify and enhance more processes; both for staff and tenants. At the same time, they’re supporting the organisation’s journey towards digital independence providing knowledge transfer and training to in-house teams, so they can confidently manage and evolve the platform themselves.
This partnership is a powerful example of how technology, when combined with collaboration and purpose, can do more than digitise a process, it can transform a community.
Highlight:
The App helped the housing association to secure the award for ‘Best Resident Involvement Initiative’ at the Northern Housing Awards in 2022. The Northern Housing Awards judges said of the project:
This was an incredibly ambitious project – to visit 32,000 homes in just three months is a huge undertaking!
WDH (now Vico Homes)