The Crucial Link
Aligning Target Operating Model (TOM) with digital transformation.
Download your copy today!What’s in it for you?
In today’s rapidly evolving business landscape, the crucial link between digital transformation and the Target Operating Model has become an imperative for organisations seeking to remain competitive and future-proof.
This eBook provides actionable intelligence on identifying the pertinent elements within the TOM and how they interplay with digital transformation initiatives.
- Understand the Target Operating Model
- Understand Digital Transformation and its implications
- Align Digital Transformation with the TOM
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Reflections from the Emergency Tech Show with Microsoft at the NEC
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Blog
Reflections from the Emergency Tech Show with Microsoft at the NEC
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Behind The Curtain with Kerv at the Power Platform Conference
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Event
Behind The Curtain with Kerv at the Power Platform Conference
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From AI promises to agentic action: Kerv K-Summit explores what's next for customer experience
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Blog
From AI promises to agentic action: Kerv K-Summit explores what's next for customer experience
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Beyond Go-Live: Turning Technology into Lasting Value with Customer Success
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Blog
Beyond Go-Live: Turning Technology into Lasting Value with Customer Success
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Motor Neurone Disease Association Case Study: Connected By Data, United By Purpose
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Case Study
Motor Neurone Disease Association Case Study: Connected By Data, United By Purpose
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The Modern Workplace: Live (Drop-in Expo: Attend at Any Time)
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Event
The Modern Workplace: Live (Drop-in Expo: Attend at Any Time)
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How We Put AI Into a Live UK Helpline and What It Taught Us About the Future of Customer Service
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Blog
How We Put AI Into a Live UK Helpline and What It Taught Us About the Future of Customer Service
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Turn Contact Centre Knowledge into your next Competitive Advantage
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Blog
Turn Contact Centre Knowledge into your next Competitive Advantage
Read
The Annual Kerv Social Enterprise Hackathon
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Event
The Annual Kerv Social Enterprise Hackathon
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Network Segmentation in Retail: A practical session on staying secure!
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Event
Network Segmentation in Retail: A practical session on staying secure!
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Public Sector AI Hackathon with Kerv X Microsoft - Scotland 2026
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Event
Public Sector AI Hackathon with Kerv X Microsoft - Scotland 2026
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Delivering GDS-Aligned Citizen Services with Microsoft Power Pages - 22 Sept
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Event
Delivering GDS-Aligned Citizen Services with Microsoft Power Pages - 22 Sept
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When the Council Can't Answer the Phone: Why Public Sector Contact Centres Need More Than a Platform
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Blog
When the Council Can't Answer the Phone: Why Public Sector Contact Centres Need More Than a Platform
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The Nonprofit Roadmap to Responsible AI at Charity Digital Conscious AI Summit
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Event
The Nonprofit Roadmap to Responsible AI at Charity Digital Conscious AI Summit
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NHS Digital Transformation: In Conversation with Tom Brown, CTO, Worcestershire Acute Hospitals NHS Trust
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Blog
NHS Digital Transformation: In Conversation with Tom Brown, CTO, Worcestershire Acute Hospitals NHS Trust
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Why NHS Digital Transformation Must Start with Bottlenecks, Not Big Technology
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Blog
Why NHS Digital Transformation Must Start with Bottlenecks, Not Big Technology
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From Trusted Data to Trusted AI at Charity IT Leaders Annual Conference
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Event
From Trusted Data to Trusted AI at Charity IT Leaders Annual Conference
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Doing More with Less Shouldn't Mean Doing Worse
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Blog
Doing More with Less Shouldn't Mean Doing Worse
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The Intelligent Fundraiser: Balancing Technology and Human Connection
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Event
The Intelligent Fundraiser: Balancing Technology and Human Connection
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From Trusted Data to Trusted AI at TechSmart 2026
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Event
From Trusted Data to Trusted AI at TechSmart 2026
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From Pilot to Payoff: The Path to Successful AI Adoption in CX
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Blog
From Pilot to Payoff: The Path to Successful AI Adoption in CX
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