BNP Paribas: Overcoming Communication Hurdles in a Regulated World

Present in the UK for more than 150 years, BNP Paribas is a long-term partner to British businesses. Employing around 9000 staff based in 21 locations, their main objective is to help clients achieve their goals by combining local know-how and global reach whilst aiming to make a positive, sustainable contribution to both the UK economy and society.

The rapid call to action on regulation and the scrutiny of compliance has become a looming topic especially in the banking and financial sector. With remote regulated end users, increasing mobile usage, increase file sharing, virtual meetings and engagements, and virtual communication becoming the norm for business there is a need to stay compliant throughout the rapid evolution of how business is conducted. As technology continues to advance and offer companies new ways to connect to their employees and customers many companies that started with Skype for Business have now incorporated platforms such as Symphony, Webex, and TEAMS to handle their communications.

BNP Paribas was now faced with the challenge of providing unified communication for their regulated end users during a rapid change due to Covid. With employees using Symphony to chat and communicate while working remotely, Symphony had already established a way to record and capture the chat history for each user. However there had not yet been a way to record and capture the voice aspect of Symphony. BNP Paribas needed a way to record and archive collaborative solutions. This created a need for BNP to evolve in its compliance journey.

BNP Paribas turned to Kerv Collaboration & Compliance, the only solution agnostic voice compliance provider in the market. A leader in capturing, migrating, and managing Voice Compliance and Data to provide a solution for their communications via Symphony. Kerv C&C implemented a custom solution with Symphony to capture the voice functionality. Kerv C&C continues to work with BNP Paribas in managing their unified communication recording as a service integrator deploying tailored solutions as technology needs evolve.

Our Partnership with BNP in the compliance space has been one of the most rewarding & exciting that Kerv C&C have been engaged in during our time assisting financial services organisations on their regulatory challenges.

During this time Kerv C&C have looked to support BNP ensuring the banks continual advancement of technology fits with the existing and future regulatory requirements. Technology can no longer drive change without thinking about the implications and challenges to the compliance and legal teams within the institution.

Our Partnership with BNP in the compliance space has been one of the most rewarding & exciting that Kerv C&C have been engaged in during our time assisting financial services organisations on their regulatory challenges.

During this time Kerv C&C have looked to support BNP ensuring the banks continual advancement of technology fits with the existing and future regulatory requirements. Technology can no longer drive change without thinking about the implications and challenges to the compliance and legal teams within the institution.

With regulations becoming more stringent than ever, we continue to support BNP Paribas to ensure they stay compliant, reducing the workload of their IT function. Our market leading technology allows banks to take comfort knowing that all interaction are being monitored and recorded, without exception and that issues that could potentially arise are identified and dealt with before causing any disruption.