Compliance Cloud by Kerv: The Definitive RedBox Replacement for Financial Services

Published 09/09/25 under:

For banks, insurers, and financial institutions still reliant on ageing RedBox call recording systems, and legacy RedBox captured calls, the upcoming end-of-life (EOL) for RedBox creates both a risk and an opportunity. Without a modern compliance solution, firms risk regulatory breaches, reputational damage, and operational inefficiencies.

Enter Compliance Cloud by Kerv – the trusted, future-proof RedBox alternative built for financial organisations in the UK, Europe, North America, and beyond. Unlike generic replacements, Kerv’s Compliance Cloud doesn’t just fill a gap – it transforms the way firms manage compliance, communication capture, and regulatory assurance.

Why Financial Leaders Are Choosing Kerv to Replace RedBox

Seamless Legacy Data Migration & Unified Replay Access

Migrating away from RedBox has historically been a challenge, with terabytes of legacy audio trapped in proprietary formats. Whether you’re using traditional PBX systems such as Cisco, Avaya or Mitel or communicating via Microsoft Teams, Kerv can convert recordings into high-quality, standards-based WAV files, ensuring long-term accessibility and regulatory integrity.

Better still, Compliance Cloud provides a unified front-end replay system – giving compliance officers, auditors, and regulators one single interface to access both historical RedBox data and newly captured communications. No more siloed archives or fragmented audit trails and unstructured non-normalised data fragments.

Comprehensive Multi-Modal Capture

Modern compliance isn’t just about voice calls. Kerv’s Compliance Cloud captures voice, video, instant messaging (IM), screen activity, and shared files across all major communication platforms:

• Microsoft Teams, Zoom, Cisco, and mobile devices
• Trading systems and contact centres

From emojis in a chat to screen activity during a trade, every interaction is securely logged in real time – leaving no compliance gaps.

Regulatory Assurance Designed for Financial Institutions

Kerv’s Compliance Cloud was purpose-built for banks, investment firms, and insurers subject to MiFID II, FCA, SEC, FINRA, GDPR, Dodd-Frank, HIPAA, EMIR, and PSD2. Key assurance tools include:

• CDR Reconciliation – validates that every call is captured, providing regulators with complete, verified evidence.
• Guardian – automated daily checks to confirm recording endpoints are live and compliant.
• Config Inspector – alerts if infrastructure settings deviate from approved “golden source” configurations.
• Pulse – AI-powered, real-time compliance alerts and analytics for faster incident management.
• 24/7 Monitoring – with dashboards and live alerts to ensure continuous compliance.

This proactive approach to compliance monitoring goes beyond “box-ticking” – it protects firms from fines, reputational risk, and operational disruption.

AI & Analytics for Smarter Compliance Operations

• Automated Interaction Scoring: Detect risk, sentiment, and misconduct faster.
• Transcription in 38+ languages: Essential for global financial hubs like London, Frankfurt, New York, Singapore, and Hong Kong.
• Sustainability Gains: AI modelling reduces CO₂ emissions (~7 MT per tenancy) and energy consumption (~17,000 kWh/year), supporting ESG commitments.

Enterprise-Grade Security & Reliability

Hosted on Microsoft Azure, Kerv guarantees secure, encrypted storage with region-specific hosting to align with UK, EU, and US data sovereignty laws.

• 99.999% SLA uptime – exceeding industry norms.
• Redundant architecture for resilience.
• Decades of experience in financial compliance, recording, and migrations.

For senior leaders, this means confidence, continuity, and control.

The Kerv Difference: More Than a RedBox Alternative

While some providers offer compliance recording, Kerv differentiates itself with:

• Proven legacy RedBox data migration expertise
• A named suite of Assurance tools (Config Assure, CDR Reconciliation, Endpoint Assure – known as Guardian Assurance by Kerv)
• A higher SLA than most competitors
• Deep financial services regulatory expertise

This isn’t just about replacing hardware. It’s about future-proofing compliance in an era of increased regulatory scrutiny.

Take the Next Step: Future-Proof Your Compliance Strategy

With RedBox being sunset, financial organisations can’t afford to delay. If your organisation needs continuity, modern compliance and multi-channel capture, Compliance Cloud by Kerv delivers the trusted, modern compliance solution that regulators expect and boards demand.

• Secure legacy RedBox migration
• Full compliance with global regulations
• Multi-modal capture for modern communications (Voice, mobile, UC and Messaging)
• AI-driven insights for proactive compliance management