Compliance Cloud by Kerv: The Definitive RedBox Replacement for Financial Services

Published 09/09/25 under:

For banks, insurers, and financial institutions still reliant on ageing RedBox call recording systems, and legacy RedBox captured calls, the upcoming end-of-life (EOL) for RedBox creates both a risk and an opportunity. Without a modern compliance solution, firms risk regulatory breaches, reputational damage, and operational inefficiencies.

Enter Compliance Cloud by Kerv – the trusted, future-proof RedBox alternative built for financial organisations in the UK, Europe, North America, and beyond. Unlike generic replacements, Kerv’s Compliance Cloud doesn’t just fill a gap – it transforms the way firms manage compliance, communication capture, and regulatory assurance.

Why Financial Leaders Are Choosing Kerv to Replace RedBox

Seamless Legacy Data Migration & Unified Replay Access

Migrating away from RedBox has historically been a challenge, with terabytes of legacy audio trapped in proprietary formats. Kerv solves this by converting recordings into high-quality, standards-based WAV files, ensuring long-term accessibility and regulatory integrity.

Better still, Compliance Cloud provides a unified front-end replay system – giving compliance officers, auditors, and regulators one single interface to access both historical RedBox data and newly captured communications. No more siloed archives or fragmented audit trails and unstructured non-normalised data fragments.

Comprehensive Multi-Modal Capture

Modern compliance isn’t just about voice calls. Kerv’s Compliance Cloud captures voice, video, instant messaging (IM), screen activity, and shared files across all major communication platforms:

• Microsoft Teams, Zoom, Cisco, and mobile devices
• Trading systems and contact centres

From emojis in a chat to screen activity during a trade, every interaction is securely logged in real time – leaving no compliance gaps.

Regulatory Assurance Designed for Financial Institutions

Kerv’s Compliance Cloud was purpose-built for banks, investment firms, and insurers subject to MiFID II, FCA, SEC, FINRA, GDPR, Dodd-Frank, HIPAA, EMIR, and PSD2. Key assurance tools include:

• CDR Reconciliation – validates that every call is captured, providing regulators with complete, verified evidence.
• Guardian – automated daily checks to confirm recording endpoints are live and compliant.
• Config Inspector – alerts if infrastructure settings deviate from approved “golden source” configurations.
• Pulse – AI-powered, real-time compliance alerts and analytics for faster incident management.
• 24/7 Monitoring – with dashboards and live alerts to ensure continuous compliance.

This proactive approach to compliance monitoring goes beyond “box-ticking” – it protects firms from fines, reputational risk, and operational disruption.

AI & Analytics for Smarter Compliance Operations

• Automated Interaction Scoring: Detect risk, sentiment, and misconduct faster.
• Transcription in 38+ languages: Essential for global financial hubs like London, Frankfurt, New York, Singapore, and Hong Kong.
• Sustainability Gains: AI modelling reduces CO₂ emissions (~7 MT per tenancy) and energy consumption (~17,000 kWh/year), supporting ESG commitments.

Enterprise-Grade Security & Reliability

Hosted on Microsoft Azure, Kerv guarantees secure, encrypted storage with region-specific hosting to align with UK, EU, and US data sovereignty laws.

• 99.999% SLA uptime – exceeding industry norms.
• Redundant architecture for resilience.
• Decades of experience in financial compliance, recording, and migrations.

For senior leaders, this means confidence, continuity, and control.

The Kerv Difference: More Than a RedBox Alternative

While some providers offer compliance recording, Kerv differentiates itself with:

• Proven legacy RedBox data migration expertise
• A named suite of Assurance tools (Config Assure, CDR Reconciliation, Endpoint Assure – known as Guardian Assurance by Kerv)
• A higher SLA than most competitors
• Deep financial services regulatory expertise

This isn’t just about replacing hardware. It’s about future-proofing compliance in an era of increased regulatory scrutiny.

Take the Next Step: Future-Proof Your Compliance Strategy

With RedBox being sunset, financial organisations can’t afford to delay. If your organisation needs continuity, modern compliance and multi-channel capture, Compliance Cloud by Kerv delivers the trusted, modern compliance solution that regulators expect and boards demand.

• Secure legacy RedBox migration
• Full compliance with global regulations
• Multi-modal capture for modern communications (Voice, mobile, UC and Messaging)
• AI-driven insights for proactive compliance management