Whitepaper
Engage CX: Engage Customers on Preferred Channels
Getting to grips with digital channels
This white paper considers some of the advantages and hidden challenges of moving from voice-only to omni-channel provision. It uses Genesys Cloud to show how an integrated platform with intelligent automation can greatly enhance the customer experience.
Reflections from the Emergency Tech Show with Microsoft at the NEC
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Reflections from the Emergency Tech Show with Microsoft at the NEC
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Data Platforms for Nonprofits with Microsoft Fabric
Event
Data Platforms for Nonprofits with Microsoft Fabric
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Data Governance for Nonprofits with Microsoft Purview
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Data Governance for Nonprofits with Microsoft Purview
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Howden Reaches New Heights with Dynamics 365 Implementation
Case Study
Howden Reaches New Heights with Dynamics 365 Implementation
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How WDH Transformed Tenant Engagement With Kerv's Powerful Digital Solution
Case Study
How WDH Transformed Tenant Engagement With Kerv's Powerful Digital Solution
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A Cyber Security Briefing for Financial Leaders
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A Cyber Security Briefing for Financial Leaders
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Kerv is Now a Certified B Corporation™Â
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Kerv is Now a Certified B Corporation™Â
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Power Mix & Mash: A Kerv Lunchtime Mixology Experience 🍴
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Power Mix & Mash: A Kerv Lunchtime Mixology Experience 🍴
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101 Guide to Microsoft Dynamics 365 Implementation
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Whitepapers
101 Guide to Microsoft Dynamics 365 Implementation
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Raising the CX Bar at Guardian | The CX Factor Podcast
Podcast
Raising the CX Bar at Guardian | The CX Factor Podcast
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Compliance Cloud by Kerv: The Definitive RedBox Replacement for Financial Services
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Compliance Cloud by Kerv: The Definitive RedBox Replacement for Financial Services
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The Strategic Case for Data Normalisation in Voice Recording Compliance
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The Strategic Case for Data Normalisation in Voice Recording Compliance
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The Case for Separating Voice Recording Capture and Assurance of Completeness Functions
Whitepapers
The Case for Separating Voice Recording Capture and Assurance of Completeness Functions
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The Future of Voice Recording Regulation in Financial Services (2025–2030)
Whitepapers
The Future of Voice Recording Regulation in Financial Services (2025–2030)
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The Future of Voice Technology in Financial Services: A 5-Year Outlook Amid Regulatory Evolution
Whitepapers
The Future of Voice Technology in Financial Services: A 5-Year Outlook Amid Regulatory Evolution
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ThirdWay Transformed Business Insights with Power BI Implementation
Case Study
ThirdWay Transformed Business Insights with Power BI Implementation
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How Wakefield Council improved efficiencies and encouraged cost savings with Dynamics 365
Case Study
How Wakefield Council improved efficiencies and encouraged cost savings with Dynamics 365
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Dynamics 365 Business Central vs Finance & Operations: Which ERP Is Right for You?Â
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Dynamics 365 Business Central vs Finance & Operations: Which ERP Is Right for You?Â
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Financial Services IT Strategy: Key Trends Shaping The Industry
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Financial Services IT Strategy: Key Trends Shaping The Industry
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Why So Many Digital Transformation Projects Fail and How to Get It Right
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Why So Many Digital Transformation Projects Fail and How to Get It Right
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Mission Possible: Agentic AI for Social Impact Hackathon
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Mission Possible: Agentic AI for Social Impact Hackathon
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How Staying On-Premises (on-prem) is Costing You More Than Just Money
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How Staying On-Premises (on-prem) is Costing You More Than Just Money
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