Whitepaper
Engage CX: Engage Customers on Preferred Channels
Getting to grips with digital channels
This white paper considers some of the advantages and hidden challenges of moving from voice-only to omni-channel provision. It uses Genesys Cloud to show how an integrated platform with intelligent automation can greatly enhance the customer experience.
Reflections from the Emergency Tech Show with Microsoft at the NEC
Blog
Reflections from the Emergency Tech Show with Microsoft at the NEC
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Financial Services IT Strategy: Key Trends Shaping The Industry
Whitepapers
Financial Services IT Strategy: Key Trends Shaping The Industry
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Why So Many Digital Transformation Projects Fail and How to Get It Right
Blog
Why So Many Digital Transformation Projects Fail and How to Get It Right
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Mission Possible: Agentic AI for Social Impact Hackathon
Event
Mission Possible: Agentic AI for Social Impact Hackathon
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How Staying On-Premises (on-prem) is Costing You More Than Just Money
Blog
How Staying On-Premises (on-prem) is Costing You More Than Just Money
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From Pilot to Production - Rolling out AI in Building Societies & Mutuals
Event
From Pilot to Production - Rolling out AI in Building Societies & Mutuals
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From Capture to Confidence: How Kerv Is Transforming Compliance with Innovation at Its Core
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From Capture to Confidence: How Kerv Is Transforming Compliance with Innovation at Its Core
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From Legacy Systems to Smart Solutions: How IT Managers in Non-Profits Can Lead Cloud TransformationÂ
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From Legacy Systems to Smart Solutions: How IT Managers in Non-Profits Can Lead Cloud TransformationÂ
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Small Shifts, Big Savings: The IT Tweaks That Actually Pay OffÂ
Blog
Small Shifts, Big Savings: The IT Tweaks That Actually Pay OffÂ
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Tackling Multi-Channel Compliance? Learn How Others Did It
Blog
Tackling Multi-Channel Compliance? Learn How Others Did It
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Kerv at the MGAA (Managing General Agents Association) Annual Conference 2025
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Kerv at the MGAA (Managing General Agents Association) Annual Conference 2025
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Innovate with confidence: Responsible AI for Building Societies
Event
Innovate with confidence: Responsible AI for Building Societies
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Sweating the Tech: Getting More from What You Already OwnÂ
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Sweating the Tech: Getting More from What You Already OwnÂ
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Cyber Attack Containment – How to Harness The Power of Automation and People in a Modern SOC
Video
Cyber Attack Containment – How to Harness The Power of Automation and People in a Modern SOC
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Mastering Application Packaging in Microsoft Intune
Video
Mastering Application Packaging in Microsoft Intune
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Take Back Control of your Azure Costs and Maximise your Investment
Video
Take Back Control of your Azure Costs and Maximise your Investment
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Creating a Culture for Contact Centre Innovation
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Creating a Culture for Contact Centre Innovation
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Kindred Values: Why Kerv Is a Natural Partner for Building Societies and Mutuals
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Kindred Values: Why Kerv Is a Natural Partner for Building Societies and Mutuals
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Local Government CX Roundtable: Delivering improved services whilst managing budget restrictions
Event
Local Government CX Roundtable: Delivering improved services whilst managing budget restrictions
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Laying the Foundations for Digital Transformation: The Kerv ApproachÂ
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Laying the Foundations for Digital Transformation: The Kerv ApproachÂ
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Getting AI Ready Starts with Cyber Security: What We Learned from the WebinarÂ
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Getting AI Ready Starts with Cyber Security: What We Learned from the WebinarÂ
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Building the Case: Strategic Programme Planning for Nonprofits
Event
Building the Case: Strategic Programme Planning for Nonprofits
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Reflections from the Microsoft Global Nonprofit Leaders’ Summit in Seattle
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Reflections from the Microsoft Global Nonprofit Leaders’ Summit in Seattle
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