Whitepaper
Engage CX: Engage Customers on Preferred Channels
Getting to grips with digital channels
This white paper considers some of the advantages and hidden challenges of moving from voice-only to omni-channel provision. It uses Genesys Cloud to show how an integrated platform with intelligent automation can greatly enhance the customer experience.
"*" indicates required fields
Reflections from the Emergency Tech Show with Microsoft at the NEC
Blog
Reflections from the Emergency Tech Show with Microsoft at the NEC
Read
AI Helps Improve Agent's Mental Health and Physical Wellbeing
Blog
AI Helps Improve Agent's Mental Health and Physical Wellbeing
Read
Looking Back, Forward Thinking: Highlights from 2024
Company News
Looking Back, Forward Thinking: Highlights from 2024
Read
Kerv Secures: Why the Network is as Important as the Endpoint
Blog
Kerv Secures: Why the Network is as Important as the Endpoint
Read
Why Membership Organisations Need to Think Like Digital Start-ups to Stay Competitive
Blog
Why Membership Organisations Need to Think Like Digital Start-ups to Stay Competitive
Read
Building a Sustainable Future: Transforming Networks with Kerv
Blog
Building a Sustainable Future: Transforming Networks with Kerv
Read
Local Government CX Roundtable: Driving better agent experiences through AI
Event
Local Government CX Roundtable: Driving better agent experiences through AI
View details
AI in Business Applications: Why Data is Important
Blog
AI in Business Applications: Why Data is Important
Read
Taking the Microsoft Modern Work Ecosystem to the Next Level
Event
Taking the Microsoft Modern Work Ecosystem to the Next Level
View details
Reflections on the Microsoft Education Conference 2024
Blog
Reflections on the Microsoft Education Conference 2024
Read
Kerv's Expertise Recognised with Microsoft Azure Virtual Desktop Specialisation
Company News
Kerv's Expertise Recognised with Microsoft Azure Virtual Desktop Specialisation
Read
2024 Recap: A Year of Transformation in Data Capture for Financial ServicesÂ
Blog
2024 Recap: A Year of Transformation in Data Capture for Financial ServicesÂ
Read
Meet Sohaib Wahid, Kerv's new Chief Financial Officer!
Company News
Meet Sohaib Wahid, Kerv's new Chief Financial Officer!
Read
Transforming Business with Gen AI: Practical Examples & Lessons Learnt | Episode 5 | Learning Kerv
Podcast
Transforming Business with Gen AI: Practical Examples & Lessons Learnt | Episode 5 | Learning Kerv
View episode
Reflections on the NetHope Global Summit 2024: Our Role as IT Leaders
Blog
Reflections on the NetHope Global Summit 2024: Our Role as IT Leaders
Read
Simplifying Consumer Duty obligations by design: Linking CX and Operations using AI
Blog
Simplifying Consumer Duty obligations by design: Linking CX and Operations using AI
Read
Responsible AI & Cybersecurity: What You Need to Know
Blog
Responsible AI & Cybersecurity: What You Need to Know
Read
Set Your Nonprofit Technology Transformation Up for Success
Event
Set Your Nonprofit Technology Transformation Up for Success
View details
You’re in Control: Why Our No-Vendor Lock-In Approach is a Game-Changer for Membership Organisations
Blog
You’re in Control: Why Our No-Vendor Lock-In Approach is a Game-Changer for Membership Organisations
Read
Fibrus Networks takes bronze at ECCCSA 2024
Company News
Fibrus Networks takes bronze at ECCCSA 2024
Read
Skipton Group Wins Top Honours at European Customer Service Awards
Company News
Skipton Group Wins Top Honours at European Customer Service Awards
Read
Membership: Why User Experience Design is Key to Attracting New and Younger Members
Blog
Membership: Why User Experience Design is Key to Attracting New and Younger Members
Read
