Gamification Transforms Agent Effectiveness and Boosts Contact Centre Efficiency

The pandemic jolted home working out of a relaxed groove to must-have-it-now urgency. The essentiality of workforce engagement management didn’t follow far behind.

For contact centre managers, the line between encouraging and overburdening can be a fine one. Because of this, customer experience (CX) specialists such as Genesys have worked hard to introduce workforce management and gamification tools into their platforms.

This whitepaper details the FirstCare story, and the various lessons learnt, along with:
• Gamification,
• Workforce engagement management features,
• Remote and blended working and
• Development of your workforce management strategy

Download your Gamification transforms agent effectiveness Whitepaper.