Managed IT Services

A traditional managed IT service may solely include first line support, where a business will offload the typically resource-intensive function of a customer support desk. However, a more enhanced managed IT service could include first, second and third line support, managed security, managed network, as well as managing the cloud infrastructure.

Typically the three main benefits for using a managed IT service are freeing up your internal resource who can concentrate on delivering strategic projects and defining and driving IT strategy, reducing operational costs associated with managing your technology infrastructure and users, and improving the service quality with the size and scale of the service providers support team and the systems they use.

Typically, technical support capability and service level agreements were the main factor in choosing a managed service provider. However, in today’s world, businesses should be looking beyond the SLA. As well as wider IT capabilities, you should also consider aligning organisational values and sustainability credentials.

An MSP assesses your security posture, implements measures like firewalls and encryption, and provides ongoing monitoring to protect against cyber threats. Regular audits, risk assessments, and testing help identify vulnerabilities and keep security protocols up-to-date.

To create a bespoke Managed IT service, a service provider will work closely with your business to understand its current structure, operating model, challenges, and future vision. But the job doesn’t stop there – a good MSP will also evolve and adapt their services as technology and operating models change over time. With a dedicated MSP on your side, you can expect a tailored solution that grows and adapts alongside your business.

There are a few signs that indicate it might be time to consider outsourcing your IT tasks to a Managed Service Provider (MSP). These signs include a growing pile of mundane IT tasks like new joiner setups and faulty hardware, concerns about security, and worries about rising costs. However, every business is different, and the reasons for outsourcing will vary. That’s why a good MSP will work with you to understand your specific needs and provide honest advice on whether outsourcing is right for your business, and what level of Managed IT services could benefit you.

When you partner with a Managed IT Services Provider (MSP), you can expect to benefit from their team of experts who possess a wide range of technical skills and knowledge. This can include a wide range of support services, such as proactive maintenance and monitoring, threat detection and response, cloud infrastructure management, backup and disaster recovery, software updates, and more.