Our Solutions

Customer Experience

Helping you stay ahead by delivering exceptional CX to your customers through the deployment of cloud, digital and AI technologies, empowered people.

Delight every customer, every day

Happy customers are brilliant for your business. We’ve got the skills to help you deliver exceptional CX every day – empowering your people through cloud, digital and AI technologies.

The kerv approach

Genuine expertise. World-class tech. Exceptional customer outcomes.

Empowering experts

Deep expertise in the latest tech solutions and vast experience with diverse clients means we deliver CX tailored to your teams and customers.

Transformative tech

CX can drive your digital transformation, with innovative and compliant ways to increase lifetime customer value across web, mobile and social. AI-powered chatbots and predictive routing provide satisfaction at every touchpoint.

Seamless experiences

Deep software skills mean we can integrate applications, data, processes, networks and channels. This empowers your workers (including remote and hybrid) and creates seamless customer experiences.

Facts and Stats
60%

Customer-centric companies are 60% more profitable than companies that don’t focus on customers. (Deloitte, 2019)

86%

86% of buyers are welling to pay more for a great customer experience. (PWC, 2021)

89%

89% of consumers have moved to a competitor following a poor customer experience with a brand. (Forbes, 2019)

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The services, tools and technology to enable you to provide exceptional customer experiences.

Voxivo CX

Designed for amazingly fast agent adoption and great value, this cloud contact centre enhancement to Voxivo has all the features you need to boost efficiency.

Zendesk

When you want to support, design and improve customer relationships, Kerv and Zendesk customer service software deliver results.

Gensys Cloud CX

As a Genesys Gold Partner and twice EMEA Cloud Partner of the Year, Kerv Experience helps you get the most value from the industry’s leading all-in-one contact centre solution.

AI Chatbot

AI powered chatbots can provide significant service at all times of day and night – answering questions, completing transactions and triaging more complex requests.

PCI Compliance

Our omnichannel PCI DSS compliant payment products enable transactions without card data entering your environment. So there’s no chance of a data breach.

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Webinar

Webinar on demand: How AI can drive efficiency and improve Customer Experience

17/03/2022

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Featured insights

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Spotlight on Local Government – Where is CX heading…

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