< Back to all events

The Role of AI and Data in Local Government: Leveraging Technology Whilst Reducing Costs

  • Date
    Thu 22nd February 2024
  • Time
    11:00am - 12:00pm
  • Event Type
    Webinar
  • Location
    Microsoft Teams

This event has passed

The role of AI and Data in Local Government: Leveraging Technology Whilst Reducing Costs.

AI is playing an instrumental role in enhancing citizen engagement in local government. By leveraging AI-powered chatbots and virtual assistants, local governments can provide citizens with round-the-clock access to information, as well as answer common queries – empowering citizens to access government services at their convenience, without the need for an agent to intervene.

AI is bridging the gap between citizens and their government by creating better communication. Join Kerv and Genesys experts on the 22nd February as we discuss the following topics:

  • Enhancing citizen experience with AI: how a self-serve strategy can save Council’s money whilst allowing them to handle bigger volumes of interactions.
  • Using AI in Data Analysis and Decision Making for Local Government.
  • How Local Councils can leverage and implement the right technology efficiently and stay within their IT budget.
  • Data Governance and Privacy: ensuring Councils are compliant with the use of data across all digital channels and systems.

Read more about our previous CX and AI Local Government roundtable sessions here.

Register now

"*" indicates required fields

This field is for validation purposes and should be left unchanged.

Worth Digital

is now part of Kerv

In a continued effort to ensure we offer our customers the very best in knowledge and skills, Kerv has acquired Worth Digital.