Powerful out of the box dashboards. Flexible customisation.
Easy reporting and real time views for Genesys Cloud out of the box.
Using well known BI tools and industry standard products like PowerBI, Tableaux and Grafana, CX Vizz allows the user to leverage their existing skillsets without having to learn a new platform.
Included in out of the box dashboards are standard call centre, sales and helpdesk KPIs which can be viewed over time, and monitored intraday in real time by agent or queue.
CX Vizz enables customised reporting so you can go beyond the standard reports that Genesys Cloud gives you.
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why CX VIZZ
CX Vizz gives you tangible business results
Reporting Flexibility
CX Vizz eliminates rigid reporting restraints, offering unrestricted access to data, empowering Contact Centres to choose their analytics and insights are tailored, relevant and actionable to them.
Access To Data
CX Vizz integrated directly with Genesys Cloud ensuring that Contact Centres have full access to their data, granting them complete visibility and control.
Real-Time Insights
Contact Centres can access real-time data through CX Vizz, enabling them to maintain operational excellence and keep their finger on the pulse. Allowing them to make on-the-spot decisions and manage resources efficiently.
Integrations
Flexible service. Simple management. Maximise productivity.
Rapid Deployment
With cloud formation templates, the solution can be deployed quickly in your own cloud environment (AWS/Azure). Or hosted as a service by CX Vizz.
No Coding Required
CX Vizz takes all the pain of connecting to complicated APIs and enables the data to be selected from standard database tables, connecting through to the dashboards seamlessly in real time.
Dedicated Support
CX Vizz fully supports all the Genesys integrations. Kerv is committed to updating CX Vizz as Genesys changes.
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