Overview
At Kerv, we understand that every business is setup differently and has unique IT requirements.
That’s why we offer flexibility with our outsourced service desk to suit your specific needs. Our service desk offers seamless support for your IT function, whether you require a fully managed helpdesk or an extension to your existing team. Plus, our service desk is powered by ServiceNow, the industry leader, simplifying your workload and enhancing your productivity.
Kerv Difference
Customised helpdesks – whatever the scale and complexity
Flexibility
Whether you need full help desk or specialist support for a particular IT niche, we’ve got you covered.
Powered-by ServiceNow
Leveraging the power of ServiceNow, our service desk delivers unmatched efficiency and ease to ensure optimal performance.
24/7/365
We understand that IT issues don’t follow a schedule. That’s why our team is available 24/7 to provide you with assistance whenever you need it.
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Features & benefits
Fully managed or specialist services – your customised choice
Resilient IT service desk
Every aspect of your IT estate managed to maximise update and service delivery.
Dedicated service delivery manager
One expert focused on your success.
24/7 server and device monitoring
Perpetual peace of mind.
Full accountability for IT systems and apps
We handle everything for you – including vendor management.
Patching and backup management
Protect your data and systems with regular patches and backups.
Outstanding customer service and end-user support
An expert adviser – always on hand when you need us.
Specialised services
Health checks
Our consultants provide a full health check and audit every 6-12 months to monitor your systems and make recommendations.
Statistics and reporting
Want to unlock savings and reveal room for improvement? Get granular details on system performance and stability, with metrics on everything from error reporting to capacity planning.
Periodic environment checks
Daily, weekly or monthly checks for your mission-critical applications.
Patch management
Bespoke patch management services that mitigate threats, bugs and performance issues.
Product roadmap and strategy sessions
Empower yourself with expert knowledge on avoiding the pitfalls of working with soon-to-be obsolete technology and the benefits of operating on current systems.
User-experience monitoring/reporting
Our priority is that your end users have the best experience possible, with little or no downtime. We use tools like Lakeside SysTrack to ensure user experience remains optimised over time.
Got any questions?
Accreditations & Awards
We know what we’re doing.
At Kerv, we believe peace of mind is non-negotiable. That’s why we don’t just follow ITIL’s best practices, we embrace them. Plus, we’ve got a whole bunch of accreditations, standards, and designations to back up our expertise. So, rest easy knowing your tech is in good hands with us.
- ISO 27001
- ISO 27701
- ISO 9001
- Cyber essentials
- Prince 2, SCRUM and Agile
- G-Cloud
- Microsoft Designations: Azure Infrastructure, Azure Data & AI, Azure Digital &App Innovation, Business Applications
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featured insights
From our world to yours
FAQs
An outsourced IT service desk is managed by a third-party provider. This is a popular option for businesses that want to reduce costs, increase efficiency, or access specialised expertise. Outsourcing the service desk frees up internal resources and allows businesses to focus on its core offerings. Typically, outsourced service desks offer the same services as in-house service desks, with additional services such as proactive monitoring and reporting.
An outsourced service desk typically offers a range of IT support services, including incident resolution, service request management, and knowledge management. Additionally, service desk providers may offer proactive monitoring, reporting, and analytics to enhance IT performance. Often, the an outsourced service desk will also provide support for software applications, hardware issues or network problems.
Using an outsourced service desk for your business can provide a range of benefits. These include cost savings, improved service quality, 24/7 support, access to a wider pool of technical expertise, and scalability to handle fluctuations in demand. Additionally, outsourcing can free up internal resources for core business functions.
Choosing a service desk provider requires consideration of several factors, including their expertise, pricing, service level agreements, and security protocols. It’s important to evaluate against existing reviews and ability to meet your business needs, but also against wider elements such as organisational alignment and sustainability credentials.
Outsourcing your service desk can benefit your business if you have limited in-house IT resources or expertise, experience high ticket volumes, or require 24/7 support coverage. Additionally, outsourcing your service desk can provide cost savings, improved employee satisfaction, and access to specialised technical expertise.
An outsourced service desk typically provides technical expertise and support for a wide range of IT issues. This includes hardware and software troubleshooting, network and connectivity problems, password resets, system configurations, and software installations.
Speak to an expert
At Kerv, we’re all about finding solutions to your IT challenges. Our flexible service desk is designed to help your business operate with excellence. So, why not take the first step and give us a call?
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