Realtime dashboards and data integrationWant to learn more?
Powerful out of the box dashboards. Flexible customization.
Using well known BI tools and industry standard products like Grafana and PowerBI, CXVizz allows the user to leverage their existing skillsets without having to learn a new platform.
Included in out of the box dashboards are standard call centre, sales and helpdesk KPIS which can be viewed over time, and monitored intraday in real time by agent or queue.
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CX Translate gives you tangible business results
CXVizz uses industry standard docker architecture, enabling hosting on premise, and all major cloud providers such as AWS & Azure. Future upgrades are made easy with docker updates allowing a very low administration maintenance.
Deliver better customer service
Get the best of both worlds, with historical metrics and raw data along with real time data which is stored in either a real-time database table or a message bus like Apache Kafka.
Reliable, secure and compliant
CXVizz includes a dynamic schema update mechanism which automatically updates the database schema when new entities and attributes in the incoming API data is detected. This eliminates unnecessary database maintenance and consulting over time.
Flexible service. Simple management. Maximise productivity.
With cloud formation templates the solution can be deployed quickly in your own cloud environment (AWS/AZure/Oracle/Google). Or hosted as a service by CXVizz.
No Coding Required
CXVizz takes all the pain of connecting to complicated APIs and enables the data to be selected from standard database tables, connecting through to the dashboards seamlessly in real time.
CXVizz fully supports all the integrations. Should the API’s change over time, new updates will automatically be released.
Salesforce integration extracting standard and custom objects.
Comprehensive Genesys Cloud integration including Metrics, Raw data and real-time information on agents and queues.
Raw data, metrics and real-time agents and queue information.
Analytics dashboards and consolidation of BMC products
Data extracts for Zendesk Sell and CRM into a live database
Generic adaptor to bring back all Nice WFM tables and customer queries
I particularly liked the dynamic schema which updates the database whenever we add a custom attribute in Salesforce. This is a massive time saver.
We’ve been using CXVizz since 2020, and has consistently brought the data back in real time, and saved us months of effort to set out own scripts up.
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