Whitepaper
Engage CX: Engage Customers on Preferred Channels
Getting to grips with digital channels
This white paper considers some of the advantages and hidden challenges of moving from voice-only to omni-channel provision. It uses Genesys Cloud to show how an integrated platform with intelligent automation can greatly enhance the customer experience.
Reflections from the Emergency Tech Show with Microsoft at the NEC
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Reflections from the Emergency Tech Show with Microsoft at the NEC
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Raising the CX Bar at Guardian | The CX Factor Podcast
Podcast
Raising the CX Bar at Guardian | The CX Factor Podcast
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Compliance Cloud by Kerv: The Definitive RedBox Replacement for Financial Services
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Compliance Cloud by Kerv: The Definitive RedBox Replacement for Financial Services
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The Strategic Case for Data Normalisation in Voice Recording Compliance
Whitepapers
The Strategic Case for Data Normalisation in Voice Recording Compliance
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The Case for Separating Voice Recording Capture and Assurance of Completeness Functions
Whitepapers
The Case for Separating Voice Recording Capture and Assurance of Completeness Functions
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The Future of Voice Recording Regulation in Financial Services (2025–2030)
Whitepapers
The Future of Voice Recording Regulation in Financial Services (2025–2030)
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The Future of Voice Technology in Financial Services: A 5-Year Outlook Amid Regulatory Evolution
Whitepapers
The Future of Voice Technology in Financial Services: A 5-Year Outlook Amid Regulatory Evolution
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Financial Services IT Strategy: Key Trends Shaping The Industry
Whitepapers
Financial Services IT Strategy: Key Trends Shaping The Industry
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Why So Many Digital Transformation Projects Fail and How to Get It Right
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Mission Possible: Agentic AI for Social Impact Hackathon
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Mission Possible: Agentic AI for Social Impact Hackathon
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How Staying On-Premises (on-prem) is Costing You More Than Just Money
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How Staying On-Premises (on-prem) is Costing You More Than Just Money
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From Pilot to Production - Rolling out AI in Building Societies & Mutuals
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From Pilot to Production - Rolling out AI in Building Societies & Mutuals
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From Capture to Confidence: How Kerv Is Transforming Compliance with Innovation at Its Core
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From Capture to Confidence: How Kerv Is Transforming Compliance with Innovation at Its Core
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How IT Managers in Non-Profits Can Lead Cloud TransformationÂ
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How IT Managers in Non-Profits Can Lead Cloud TransformationÂ
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Small Shifts, Big Savings: The IT Tweaks That Actually Pay OffÂ
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Small Shifts, Big Savings: The IT Tweaks That Actually Pay OffÂ
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Tackling Multi-Channel Compliance? Learn How Others Did It
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Tackling Multi-Channel Compliance? Learn How Others Did It
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Kerv at the MGAA (Managing General Agents Association) Annual Conference 2025
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Kerv at the MGAA (Managing General Agents Association) Annual Conference 2025
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Innovate with confidence: Responsible AI for Building Societies
Event
Innovate with confidence: Responsible AI for Building Societies
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Sweating the Tech: Getting More from What You Already OwnÂ
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Sweating the Tech: Getting More from What You Already OwnÂ
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Cyber Attack Containment – How to Harness The Power of Automation and People in a Modern SOC
Video
Cyber Attack Containment – How to Harness The Power of Automation and People in a Modern SOC
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Mastering Application Packaging in Microsoft Intune
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Mastering Application Packaging in Microsoft Intune
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Take Back Control of your Azure Costs and Maximise your Investment
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Take Back Control of your Azure Costs and Maximise your Investment
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Creating a Culture for Contact Centre Innovation
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Creating a Culture for Contact Centre Innovation
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Kindred Values: Why Kerv Is a Natural Partner for Building Societies and Mutuals
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Kindred Values: Why Kerv Is a Natural Partner for Building Societies and Mutuals
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