UK Contact Centre Verticals: Travel

The travel industry, which includes airlines, travel agents and public transport companies, has seen a decline in recent years due to cost-cutting measures and a shift towards online services. The pandemic further exacerbated job losses in the sector. However, there is a more positive outlook for 2024 onwards.

UK Contact Centre Verticals: Travel looks at the structure, growth, technology, HR and commercial issues found in contact centres within the UK travel sectors.

The report from Contact Babel and sponsored by Kerv, contains data from multiple large-scale surveys of hundreds of UK contact centres, and is the definitive study of this vertical market’s customer contact operations.