Contact us
mobile customer experience government contact centre cx microsoft
mobile customer experience government contact centre cx microsoft

Home / Insights / Guardian Podcast

Raising the CX Bar at Guardian | The CX Factor Podcast

Click on the button to load the content from player.ausha.co.

Load content

The CX Factor: A Deep Dive into Customer Experience

Welcome to The CX Factor, a podcast that explores the intricacies of customer experience (CX) from the perspective of those who know it best – our customers. Join us as we interview Kerv clients, delving into their unique journeys, challenges, and triumphs in the realm of CX.

For this episode we are joined by Guardian, discussing their five star customer service and how they’re continually searching for improvements. Featuring Mike Tamblin, Front Office Manager at Guardian and Will Lusted, Senior Account Manager at Kerv.

Key highlights:

  • Getting unexpected ROI from the technology and Kerv partnership
  • Be risk averse with your AI
  • Will there always be a need for voice channels?

Enjoyed this podcast? Listen to some more!

 

You might also be interested in

blog

Reflections from the Emergency Tech Show with Microsoft at the NEC
blog

The Unused CRM: Why Your Platform Needs Ongoing Care? 
Events

Break Language Barriers in Real-Time: Transforming CX with Genesys Cloud & CX...
Case Studies

Go Car Credit Drives Operational Excellence Through Genesys Workforce Engagement Management
blog

Your IT Department Has a Reputation Problem (and here’s the fix!) 
Case Studies

Migrating Drivers Medical & Drivers Casework Services to Microsoft Dynamics 365
Events

Vibe with Kerv: From Idea to Impact with Power Platform & AI
blog

Why customers have to repeat themselves when dealing with contact centres –...
blog

Making Customers Feel Special in the Age of AI
Events

CX Transformation Event: The Age of AI

Worth Digital

is now part of Kerv

worth & kerv collab worth & kerv collab

In a continued effort to ensure we offer our customers the very best in knowledge and skills, Kerv has acquired Worth Digital.

Netwrx

is now part of Kerv

netwrx-popup netwrx-popup

In a continued effort to ensure we offer our customers the very best in knowledge and skills, Kerv has acquired Netwrx.

Inciper

is now part of Kerv

In a continued effort to ensure we offer our customers the very best in knowledge and skills, Kerv has acquired Inciper.