The CX Factor: A Deep Dive into Customer Experience

Welcome to The CX Factor, a podcast that explores the intricacies of customer experience (CX) from the perspective of those who know it best – our customers. Join us as we interview Kerv clients, delving into their unique journeys, challenges, and triumphs in the realm of CX.

For this episode we are joined by Guardian, discussing their five star customer service and how they’re continually searching for improvements. Featuring Mike Tamblin, Front Office Manager at Guardian and Will Lusted, Senior Account Manager at Kerv.

Key highlights:

• Getting unexpected ROI from the technology and Kerv partnership
• Be risk averse with your AI
• Will there always be a need for voice channels?

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