Guide to Guardian Assurance

Guardian Assurance addresses regulatory scrutiny and potential penalties by providing proactive assurance, detailed reporting, and intuitive, role-specific dashboards for various stakeholders, ensuring complete visibility and control over communication recording.

Unlock Unwavering Call Recording Compliance: Your Essential Guide to Kerv’s Guardian Assurance

In today’s heavily regulated environment, financial institutions and other organisations face immense pressure to ensure complete and accurate call recording for regulatory compliance. The risk of missing even a single in-scope communication can lead to significant regulatory scrutiny and costly penalties, leaving compliance teams in a state of uncertainty.

Move beyond reactive measures and embrace a state of proactive assurance and transparency with Kerv’s Guardian Assurance. This unique suite of solutions is specifically designed to empower your compliance teams with full control and the ability to confidently demonstrate adherence to regulations, ultimately mitigating the risk of penalties associated with missed recordings.

Kerv’s Guardian Assurance offers a paradigm shift in call recording compliance, providing tangible evidence of recording completeness and system integrity. It addresses critical questions:

• “Is every in-scope call made, recorded?”
• “Is every recording device and platform set up to record correctly?”
• “Is every endpoint device recording and is the recording audible?”

What sets Guardian Assurance apart is its integrated approach.

By combining:

• CDR Assure for near real-time reconciliation of call data against recording metadata, significantly reducing the risk of missing recorded calls across diverse platforms like Verint, NICE, Teams, and Zoom.
• Config Assure for continuous monitoring of recording platform configurations, immediately alerting you to any changes that could impact recording.
• Endpoint Assure for proactively testing recording endpoints daily, ensuring they are ready and measuring audio quality.

This powerful combination delivers a level of complete compliance visibility and confidence that traditional, disparate solutions simply cannot match. Empower your Compliance and Operations Teams to confidently meet regulatory requirements and significantly mitigate costly errors.

Ready to transform your call recording compliance strategy?

Download our comprehensive guide today to delve deeper into Kerv’s Guardian Assurance and discover how its unique, integrated elements can provide the peace of mind and control you need in a complex regulatory landscape.