Communications Compliance Solutions
End-to-end communications compliance service wrap for financial services and other regulated industries.
Speak to our expertsEnsuring Compliance, Empowering Communication
In today’s business environment, communication methods range from traditional phone calls to UC platforms as well as instant and social messaging tools. The adoption of cloud-based communication tools has made it even more challenging to capture and record every interaction for compliance purposes.
At Kerv, we simplify the complexities of communications compliance. We ensure that all your interactions—whether via phone, video, text, or social platforms—are securely recorded, easily accessible, and fully compliant with the latest regulatory standards. Our award-winning Compliance Cloud combines our deep expertise in both technology and regulatory requirements, giving you the confidence to focus on your business while we handle the compliance burden.
A full communications and compliance service wrap
why kerv
Navigate the evolving landscape of Compliance with Kerv’s Cutting-Edge Communication Solutions
Masters of Communications Compliance
Kerv is a leading provider of communication compliance solutions, serving a range of clients, including Tier 1 banks, investment firms, and smaller financial services. We ensure clients successfully meet compliance challenges across various communication methods, including voice, video, chat, and social media. Kerv’s expertise in both technology and regulatory requirements allows clients to focus on their business while Kerv manages compliance. Kerv is a trusted partner, offering a single solution for all communication recording and archiving needs.
Seamless Compliance-as-a-Service
Kerv’s global reach and our ability to capture all modalities mean you can be rest assured that all communications are captured and securely recorded in line with the regional regulations.
Deep-Dive Expertise
At Kerv, we don’t just scratch the surface. Our expertise derives from our staff having worked firsthand in financial institutions, garnering experience and facing the challenges for themselves. Whether data migration services for your legacy recordings are a concern or you need a tailored solution to capture multiple platforms and modalities, including trading floors, contact centres, or back-office communications, we’ve got you covered.
Got any compliance questions?
How we help
Enhancing Compliance with AI
Real-time Alerting and Analysis
Kerv’s Pulse platform uses AI to provide real-time alerting and analysis, which is specifically designed for banks and financial institutions.
Predictive Paradigms
AI data models are used for predictive analysis, which enables Kerv and its partners to scale infrastructure more efficiently.
Automated Monitoring and Recording
Kerv’s AI-powered compliance solution continuously monitors and records communications across all channels, without manual intervention. This automation helps in mitigating human error and ensures compliance with changing regulations.
Streamlined Compliance Process
By automating the recording process, Kerv streamlines compliance, making the process more efficient for businesses.
Sentiment Analysis
Kerv’s solutions can perform sentiment analysis to understand the emotional tone and context of conversations. This allows concerns to be addressed quickly
‘More than just an IT provider – they’re an innovation partner. Over the last 15 years they’ve been excellent at scouting the market and bringing new ideas to the table.’
FAQs
Got a question about this product?
We’re only a chat away if you have any questions, but we are commonly asked the following questions.
Kerv covers a wide range of communication channels, including voice calls, video meetings, instant messages, SMS, social messaging platforms like WhatsApp, WeChat, Signal, and Microsoft Teams. Our solutions ensure that all communications, regardless of platform, are securely recorded and archived in compliance with relevant regulations.
The Kerv Compliance Cloud is designed to meet regulatory requirements such as FCA, MiFID II, GDPR, and other global standards. By automatically recording and storing all communications, it ensures that businesses can easily access and audit records as required by law, reducing the risk of non-compliance.
Yes, we offer a variety of mobile compliance recording solutions, including app-based, SIM-based, and device-based recording. Whether your employees use company-issued or personal devices (BYOD), we have a solution to record mobile voice and SMS communications in compliance with industry regulations.
Our AI-powered compliance solution automatically captures and records all necessary communications without requiring manual activation. This eliminates human error and ensures consistent, continuous compliance across all channels. It’s perfect for businesses looking to streamline their compliance process while ensuring full coverage.
Absolutely! While we specialise in the financial sector, our compliance solutions are adaptable for any regulated industry, including healthcare, legal services, and government organisations. We understand the unique needs of each industry and can tailor our solutions accordingly.
Kerv offers full compliance recording for popular social messaging platforms like WhatsApp, WeChat, and Signal. We capture all messages, calls, and attachments sent via these platforms and ensure they are securely stored and easily accessible for auditing and regulatory purposes.
Yes, Kerv’s solutions are designed to integrate seamlessly with your existing communication tools and data archives. Whether you’re using Microsoft Teams, WhatsApp, or legacy systems, we can ensure compliance recording without disrupting your current workflows.
- Comprehensive Recording: Kerv captures and stores records and interactions, including voice, text, video, and screen activity.
- Diverse Platform Support: Kerv supports a wide array of platforms, including Microsoft Teams, UC platforms, contact centres, trader voice, mobile devices, and social messaging platforms.
- Real-time Monitoring: Kerv’s Pulse platform offers real-time alerting and analysis for incident management.
- Proactive Monitoring: Kerv monitors communications proactively and interfaces with diverse environments through a centralised solution.
- Automated Tools: Kerv uses automated tools for daily call checks and configuration verification.
- AI-Powered Insights: AI models are utilised for predictive analysis and sentiment analysis.
- Data Security: Live and legacy data is encrypted for secure storage.
- Single Pane of Glass View: Kerv provides a unified view for Compliance, Surveillance, and Legal teams through an API/Webhook interface.
- Multi-Channel Coverage: Kerv records across various channels including phone calls, instant messages, online meetings, and video calls.
- 24/7 Monitoring: Kerv offers 24/7 monitoring and support for its compliance solutions.
- Speech Transcription: Kerv offers accurate speech transcription in over 38 languages.
- CDR Reconciliation: Kerv ensures all calls are recorded and provides alerts for any gaps in recording.
- Customisable Monitoring: Kerv provides customisable monitoring, alerting, and reporting of cloud infrastructure.
- Full Managed Service: Kerv offers a full managed service that includes proactive management, monitoring, and problem resolution
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