Videos
Compliance Cloud: Overview & demonstrations
Why Compliance Matters
In sectors like finance and communication tech, compliance isn’t just a buzzword; it’s a necessity. Regulatory frameworks are always evolving, and the cost of non-compliance can be astronomical, both financially and reputationally.
Why Azure?
Choosing to host Compliance Cloud on Azure wasn’t just a shot in the dark. Here are a few reasons why it’s the perfect fit:
1️⃣ Scalability: Azure’s robust infrastructure allows for dynamic scaling. That’s crucial when we’re ingesting and storing vast amounts of live and archival data.
2️⃣ Security: Azure provides industry-leading security protocols, ensuring that our data and your data remain locked down tight.
3️⃣ Resilience: With Azure, we benefit from data redundancy and failover capabilities, ensuring uninterrupted service and data integrity.
The Resilience Factor
So what makes Compliance Cloud truly resilient? It’s the seamless integration with Azure’s robust feature set, combined with our tailored modules for User Management, Data Ingestion, Storage, Monitoring, and Reporting. That’s resilience designed for the real world.
The Importance of CDR Reconciliation for Teams
In today’s fast-paced trading floors, back offices, and contact centres, Microsoft Teams has become a ubiquitous communication tool. But simply recording these interactions isn’t enough.
CDR Reconciliation (CDR Rec) goes beyond just gathering data; it brings accountability and traceability to Teams conversations. It ensures that every call detail is captured, verified, and aligned with compliance mandates.
This is particularly crucial for regulated industries where a single error can mean severe financial and legal repercussions. By integrating CDR Rec into Teams, organisations not only safeguard against such risks but also gain invaluable insights into call patterns, making it an indispensable component in modern business operations.
24/7 Monitoring: Vigilance That Never Sleeps
In an industry where every milli-second counts, the stakes are high for ensuring seamless operations and compliance.
That’s why at Kerv, we’ve instituted 24/7 monitoring across all modules, from user activity to data ingestion and storage. Our real-time dashboards and automatic alarming features are not just about identifying issues; they’re about pre-empting them.
We recognise that in today’s volatile market, “always-on” isn’t a luxury – it’s a necessity. With our round-the-clock monitoring, we offer our clients the assurance that their data is not just secure but also compliant, every second of every day.
Compliance Event: Cloud Transformation, AI & Assurance
Case Study
Overcoming Communication Hurdles in a Regulated World
Client
BNP Paribas
Financial Services
Financial Services
Customer Overview
This leading UK bank had to quickly adjust to a remote working model whilst remaining compliant.
Present in the UK for more than 150 years, BNP Paribas is a long-term partner to British businesses. Employing around 9000 staff based in 21 locations, their main objective is to help clients achieve their goals by combining local know-how and global reach whilst aiming to make a positive, sustainable contribution to both the UK economy and society.
Sections
The Challenge
The rapid call to action on regulation and the scrutiny of compliance has become a looming topic especially in the banking and financial sector. With remote regulated end users, increasing mobile usage, increase file sharing, virtual meetings and engagements, and virtual communication becoming the norm for business there is a need to stay compliant throughout the rapid evolution of how business is conducted. As technology continues to advance and offer companies new ways to connect to their employees and customers many companies that started with Skype for Business have now incorporated platforms such as Symphony, Webex, and TEAMS to handle their communications.
BNP Paribas was now faced with the challenge of providing unified communication for their regulated end users during a rapid change due to Covid. With employees using Symphony to chat and communicate while working remotely, Symphony had already established a way to record and capture the chat history for each user. However there had not yet been a way to record and capture the voice aspect of Symphony. BNP Paribas needed a way to record and archive collaborative solutions. This created a need for BNP to evolve in its compliance journey.
The Solution
BNP Paribas turned to Kerv Collaboration & Compliance (Kerv C&C), the only solution agnostic voice compliance provider in the market. A leader in capturing, migrating, and managing Voice Compliance and Data to provide a solution for their communications via Symphony. Kerv C&C implemented a custom solution with Symphony to capture the voice functionality. Kerv C&C continues to work with BNP Paribas in managing their unified communication recording as a service integrator deploying tailored solutions as technology needs evolve.
Our Partnership with BNP in the compliance space has been one of the most rewarding & exciting that Kerv C&C have been engaged in during our time assisting financial services organisations on their regulatory challenges.
During this time Kerv C&C have looked to support BNP ensuring the banks continual advancement of technology fits with the existing and future regulatory requirements. Technology can no longer drive change without thinking about the implications and challenges to the compliance and legal teams within the institution.
The Future
Our Partnership with BNP in the compliance space has been one of the most rewarding & exciting that Kerv C&C have been engaged in during our time assisting financial services organisations on their regulatory challenges.
During this time Kerv C&C have looked to support BNP ensuring the banks continual advancement of technology fits with the existing and future regulatory requirements. Technology can no longer drive change without thinking about the implications and challenges to the compliance and legal teams within the institution.
With regulations becoming more stringent than ever, we continue to support BNP Paribas to ensure they stay compliant, reducing the workload of their IT function. Our market leading technology allows banks to take comfort knowing that all interaction are being monitored and recorded, without exception and that issues that could potentially arise are identified and dealt with before causing any disruption.
Want to find out more?
You may find these articles interesting:
4 Things to Bear in Mind About Microsoft Teams Policy Based Recording
5 Ways to Record Mobile Voice & SMS for Regulatory Compliance
Accelerate your Communications Compliance with Kerv Collaboration & Compliance
Compliance Monitoring Under the Spotlight
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Case Study
Overcoming Communication Hurdles in a Regulated World
Client
BNP Paribas
Financial Services
Financial Services
Download Case Study
Customer Overview
This leading UK bank had to quickly adjust to a remote working model whilst remaining compliant.
Present in the UK for more than 150 years, BNP Paribas is a long-term partner to British businesses. Employing around 9000 staff based in 21 locations, their main objective is to help clients achieve their goals by combining local know-how and global reach whilst aiming to make a positive, sustainable contribution to both the UK economy and society.
Sections
The Challenge
The rapid call to action on regulation and the scrutiny of compliance has become a looming topic especially in the banking and financial sector. With remote regulated end users, increasing mobile usage, increase file sharing, virtual meetings and engagements, and virtual communication becoming the norm for business there is a need to stay compliant throughout the rapid evolution of how business is conducted. As technology continues to advance and offer companies new ways to connect to their employees and customers many companies that started with Skype for Business have now incorporated platforms such as Symphony, Webex, and TEAMS to handle their communications.
BNP Paribas was now faced with the challenge of providing unified communication for their regulated end users during a rapid change due to Covid. With employees using Symphony to chat and communicate while working remotely, Symphony had already established a way to record and capture the chat history for each user. However there had not yet been a way to record and capture the voice aspect of Symphony. BNP Paribas needed a way to record and archive collaborative solutions. This created a need for BNP to evolve in its compliance journey.
Solution
Kerv Connect’s experience in understanding the business needs and processes required at the infrastructure layer to achieve PCI compliance had been through working with other customers in the retail sector. In particular Kerv Connect was familiar with the challenges, complexity and cost when network segmentation was introduced into a store environment.
Although network segmentation is not a PCI requirement, it is deemed a mechanism to reduce the scope, cost and difficulty of implementing and maintaining PCI DSS controls. Without network segmentation the entire network would fall in scope of the assessment.
Kerv Connect’s solution to achieve network segmentation and consequently isolate cardholder data was to implement a small firewall with security zones. The stateful firewall that was implemented would filter traffic flows in transparent mode, that is, it would be able to restrict access between defined security zones based on specifically defined policy information without the need to re-address endpoints. The security zones and policy definition was specifically designed to align to the requirements of the PCI DSS standard by de-scoping a large part of the store environment including the wireless infrastructure.
Results
This solution had a number of significant benefits
Simplicity
The solution maintained a level of simplicity within the store environment in that extensive VLAN deployment was not necessary to segment the various store systems and devices including servers, tills, wireless access points and wireless handheld devices.
Systems and devices
All store systems and devices would not need to be reconfigured with new IP addressing details, which would have been the case if VLANs had been deployed.
Control
Traffic flows were centrally controlled through template policy definitions that could be quickly deployed across all 3500 stores
Cost savings
Although a firewall appliance was needed in every store, the cost for deployment was significantly less than having to reconfigure every in-store system and device, which would have included approximately 210,000 devices.
Firewall appliance
Deploying the firewall appliance rather than re-addressing every in-store system and device also greatly reduced PCI project timescales
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Whitepaper
The importance of communications compliance in a hybrid world
Financial institutions must protect their brands, revenues, and people by assuring continuous communications recording compliance.
Essential reading for board members, compliance leaders and IT managers, this white paper discusses the practical steps companies can take to ensure continuous compliance across their communications estate, including Microsoft Teams, WhatsApp and other emerging channels.
Download whitepaper today!
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Case Study
Recruitment specialist transforms productivity and customer experience with move to cloud communications
Client
PeopleScout
Service
Cloud Communications
PeopleScout are true RPO experts with solutions and technology to cover all requirements.
The past year has seen them win a stream of awards and accolades on a monthly basis, bearing testament to the exacting standards set by their operational and customer experience teams.
In an environment where analysis and presentation of credentials are under constant scrutiny, PeopleScout’s services have to meet the highest standards.
Phone and contact centre technology is like no other. It touches all employees and governs their productivity.
It connects with our customers and plays a huge role in the quality of customer experience. It generates customer data and insights that guide our business strategy. So, changing a system is a big deal.
