Managed Cloud Contact Centre Solutions
Focus on Your Customers, Leave the Rest to Us
Want to know more?OVERVIEW
We Manage Your Contact Centre. You Focus on Your Business.
When it comes to customer service, your focus should be on delivering exceptional experiences—not managing the complexities of your contact centre.
Kerv’s managed cloud contact centre solutions take the burden off your shoulders. From implementation and daily operations to continuous optimization, our experts handle it all, so you can concentrate 100% on improving your customer interactions.
As a trusted cloud contact centre provider and a Genesys Gold Partner, we deliver fully managed services tailored to your unique needs. With award-winning expertise and proactive support, we ensure you get maximum value from your contact centre investment.
The Kerv Difference
Your Partner for Managed Cloud Contact Centre Success
Certified
Our team consists of Genesys Cloud Professional certified engineers. ensuring your contact centre is managed by industry experts you can trust..
Specialist in CX & EX
We specialize in delivering both exceptional customer experience (CX) and employee experience (EX). With our help, you’ll achieve a cloud contact centre environment that works seamlessly for your team and your customers.Â
Award-winning
Thanks to our unparalleled delivery and support in the managed contact centre space we’ve been recognized as Genesys EMEA Cloud Partner of the Year twice, and we’re the current UK & Ireland Partner of the Year.Â
24/7 SupportÂ
With round-the-clock support, we’re here whenever you need us. Our proactive monitoring ensures issues are addressed before they escalate.Â
Comprehensive Service Coverage
Our managed contact centre services include service request, change management, feature adoption and on-going general support to help empower you and your team to get the best out of the platform.
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Benefits
Managed cloud contact centre solutions that never leave you hanging
Scalability & Flexibility
Adapt quickly to business changes with a cloud contact centre. Scale up or down as needed to meet seasonal demand or business growth.
Cost-Efficiency
Eliminate the need for costly on-premises infrastructure and maintenance. With our managed service, you only pay for what you need.
Proactive monitoring
Our team continuously monitors your cloud contact centre, anticipating and resolving potential issues before they affect your operations. This reduces downtime and ensures a smooth customer experience.
Employee Empowerment
Our managed service includes training, 24/7 support and access to our certified skilled engineers to ensure your team always perform at their best, no matter where they’re working.
Future-Proof Technology
Stay on the cutting edge with automatic updates and access to the latest contact centre technology innovations.
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FAQs
Got an questions about Managed Cloud Contact Centre?
A managed cloud contact centre is a fully outsourced service where experts handle the implementation, operation, and optimization of your cloud-based contact centre. This allows businesses to focus on delivering exceptional customer experiences.
Managed contact centre services save time and resources by outsourcing technical and operational management to experts. This ensures uptime, improved performance, and access to the latest technology without the burden of internal management.
Proactive monitoring identifies and resolves potential issues before they impact your operations. This reduces downtime, ensures seamless customer interactions, and improves overall reliability.
The key benefits of cloud contact centres include scalability to match business growth, lower operational costs compared to on-premises systems, seamless omni-channel communication for customers, and the availability of AI-driven insights for smarter customer interactions.
Kerv combines award-winning expertise, certified Genesys professionals, and a proactive approach to deliver unmatched value as a leading cloud contact centre provider.
A cloud contact centre is entirely hosted on a third-party provider’s cloud infrastructure, offering scalability, flexibility, and seamless access from anywhere. It requires no on-premises hardware and is managed through the internet. A hosted contact centre, on the other hand, is hosted on private servers or data centres but still relies on remote access. While both offer remote access, cloud contact centres are typically more cost-effective and easier to scale.
Cloud contact centres are customer service solutions hosted in the cloud. They enable businesses to manage customer interactions across various channels—such as voice, chat, email, and social media—without the need for physical hardware or on-premises systems. These solutions are highly flexible, scalable, and allow for easy integration with CRMs and AI tools.
The Genesys Cloud contact centre is a leading cloud-based customer engagement platform that unifies communication channels, workforce management, and AI-driven analytics. It allows businesses to deliver exceptional customer experiences by integrating tools for voice, chat, email, and social media interactions. Kerv, as a Genesys Gold Partner, specializes in deploying and managing this industry-leading platform.
Contact centre management involves overseeing all aspects of a contact centre’s operations, from staffing and training to technology and customer service strategies. This includes workforce optimization, quality assurance, performance monitoring, and ensuring seamless communication across multiple channels. With managed services like those offered by Kerv, businesses can outsource this function to experts for maximum efficiency.
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